Mahindra And Mahindra — Mahindra service for TUV300 HR26DA3340

Address:

M&M Ltd. Automotive Sector, Mahindra Towers- 3rd Floor Akurli Road, Kandivali (East) Mumbai - 400101 Phone: +9122 28468525 Fax: 022 28468523

I wanted to complaint on services what was delivered to me by Mahindra workshop in Chamoli. My car was broke down on 16th OCt near Badrinath Temple (Hanuman Chatti). I discussed with Mr. Sandeep (employee of Chamoli Mahindra workshop), he assured me that somebody will come and rectify my car tomorrow morning. Then next day, I raised complaint in Mahindra and Mr. Dhirendra Rawat called me in morning around 5am and he assured me somebody will be there at Car by 10/11am as this is hills area so take some time. Mahindra Mechanic was not reached after multiple calls discussion they reached at 2:15pm with public conveyance. they worked for 45mins and then rain started. and obviously in rain they cannot work. I needed to leave by car there to further get corrected, but due to rain this was not possible same day and next day. I took taxi on 18th OCt and reached to my place and Keys are handed over to Mahindra mechanic.

in this whole episode, all these problem started because of delay from Mahindra side to reach to location. if they could have reached there by 10/11am then car be rectified before 3pm before start of rain. I was ok till here.

Later I discussed continuously to get rectified by car, then after 3 days, this was corrected and reached to Chamoli workshop. after reached to Chamoli workshop, nothing was checked in car and car was not even washed/this was very dusty inside and outside. the work done for changing clutch and cylinder is not satisfactory. Gear still not working properly with clutch.

Later after complain on mahindra customer services.

I have received a call from Mr. Suman and Mr. Bhatt from DDPM and as per them they are asking to share the Bill. Why should I be paying? as I already paid on 24th Oct for clutch and cylinder replacement. Which was not done properly caused another problem.
This is very disappointing that there is a problem in work which is not rectified properly and due to this another problem arose and this further asked me to pay.
The whole incident happened because of a delay reaching the mechanic at the site and then the car was not checked at the Mahindra service center at Chamoli workshop. Car was there at Chamoli workshop from 21st Oct to 25th Oct but nobody checked what ever work was done on site is ok or not or there is any other fault. Although I asked multiple times with the workshop manager to get this checked fully but this was not done.
I discussed it with Ms. Pooja just now and she is also saying that we can support 50% and 50% needs to be paid by you. I already paid 13.6k and the car was not rectified on 17th Oct so I needed to come with a taxi and paid 25k and then I sent the car to a workshop for servicing and a thorough check and bill to be paid by me 8.6k. So I am already paying 47.2K rupees. Then why should I pay another amount which is because of the Mahindra workshop's fault? if they could have checked this properly at the time of first rectification then these problems will not arise.

I am not agree to pay anything on this. Please help on this.

I have sent complaint on below
[protected]@mahindra.com
KUMARI POOJA