Mahindra And Mahindra — Mahindra Thar April 2022

I had purchased a Mahindra That ( Petrol ) Automatic on April 26, 2022 from Eram Motors, Kozhikode, Kerala. I was not having any issues till 12th of April, 2023.

My vehicle suddenly started showing oBD warning lamp and then the RPM meter was going up and down. I lost the engine power and the vehicle was not speeding above 40km. Even when I tried putting the gear to reverse mode, the vehicle was behaving totally abnormally.

I had called for the RSA and in an hour the RSA team arrived and towed the vehicle to the nearby Service Center which is the same place my vehicle was delivered.

After reaching the service centre, one advisor had patiently heard all my issues and he asked a senior mechanic to take a test ride and he told me the issue was with sensors and there is nothing to worry much.

After that each day am getting different reports from the service centre and I could figure out that the team has not got any updates about the actual issue. I had escalated the issue to the General Manager as well as the CMD of Mahindra and Mahindra.

The GM had personally called me and told me they will resolve the issue and will deliver at the earliest.

Last day when I visited the service centre again I personally spoke to the technical head and he was telling me that I had installed accessories and its due to that. I was expecting this and I showed him other Thar which were in the other service bay having much more bigger lights and as much as accessories fitted. I asked him if those vehicles have the same issues and he was saying it is not there in any other vehicles with the accessories.

Finally he was telling me that after taking many test drives disconnecting the accessories the issue is still there. He told me that the issue might be because of "Sub Woofer" signals blocking ECU signals. I was so shocked to hear this issue.

If I had installed the Sub Woofer on April 12th and this issue was after that then I would have easily swallowed what he said. Finally after a healthy argument he told me even after disconnecting the Sub Woofer the OBD warning lamp was there.

Basically now it's almost more than 10 days since Mahindra service team is playing with this.

I am seriously concerned about the knowledge of service centre team. It is clearly a manufacturing defect and now since they have failed in all lame excuses am waiting to hear the latest fresh version.

If I Don't get a response and a relief in the coming week, then this issue will be taken to the court.

I personally don't want to take this to media or law because I consider My Thar as well as Mahindra is a family since I love my thar that much, but the limit of patience is coming to an end.

If anyone can help me with some solution please do advise.

My Vehicle details are : KL-11-bw-0041...