I have sent this email to comany as well.
MANUFACTURING DEFECT IN THE CAR
Dear Sir / Madam,
As per my earlier emails dt.[protected],[protected],[protected], and so many in year 2019, I would like to make your attention about the Mahindra Car XUV300 vide Registration No. PB08EG6777 purchased from M/s. Raga Motors, Jalandhar in April, 2019. Now is high time, I am definitely moving to Consumer Court for the Manufactured defected car sold to me.
Firstly, I would like to aware you about a new issue in my car, i.e. the Boot (Dickey) of the car doesn't open with the push button at the back, for this I have to visit 3 times to the service centre M/s. Raga Motors, Jalandhar, the last visit was on[protected] vide Job No. R[protected] at 58293 kms., before that I had visit 2 times but no service record is available online at Withyouhamesha app. And every time they rectify the issue and said it is done, and in working condition, but after every 2 to 3 hours of service job of the same, the boot doesn't open, still the problem exists.
Now about the earlier and regular problems faced by me in the earlier time are as follows:-
The car was purchased in April' 2019.
From the month of May' 19, I found there are lots of problems in your car, and my duty / new job started to visit your service centre on regular basis for full day and even I have to leave my car there for 2 days there. At just 4000 kms drive, the clutch cylinder got leaked and damaged, which results in clutch got free when I was driving, than again I visited the service centre, they changed the clutch cylinder. This was surprising for me that the clutch cylinder got damaged at just 4000 KMS only. (Which I think so normally clutch cylinder get leaked and damaged at more than 90000 KMS in other company cars even your Mahindra cars)
After that against the loud noise from front wheels started, I went to service centre for full day, but they were not able to found the exact problem, they said they have to change the Shockers which were not in stock.
After few days, I left the car in service centre, and they changed the Shockers as well, but the loud noise problem on potholes on road still exists. And they hold the car for the next day repair.
After the solution of my earlier issues, the new voices are there in the car, from the dashboard there are 2 type of noises and another regular voice was there while driving, which 1 is due to some thread of Bolt of the chamber near gear box was damaged. All these voices were noted to the service centre at the time of 10000kms service.
But still there were major voices in the dashboard. 1 voice is regular and 2nd voice starts after 4 to 5 hours regular drive with AC on, and the voice is like water comes / stores in the dashboard.
I don't know how many more problems comes in future in your car. As I bought your new car just to visit the service centre on regular basis.
Again my Car was at Raga Motors, Jalandhar Service Centre from 17-09-19, it has been 3 days, but they are unable to even find out the problem, and the solution.
You can check the service track of my car.
I am very much depressed with your car now, I bought a new car, but I have to visit again and again to your service centre in regular intervals. Which results in loss of my time and business, and of course a very bad experience with your newly launched XUV300 car.
I think this is a sort of manufacturing defect at your end.
Please let me know the best solution at your end, and request you to change my car.
Regards.
Brij Mohan Behl.
135 - Raja Garden, Mithapur Chowk, Jalandhar - 144003.
[protected].
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Fw: Complaint for your XUV300 Car PB08 EG 6777, MANUFACTURING DEFECT IN THE CAR
From: Nitin Behl on Mon, 12 Sep 2022 22:50:29
To:"customercare", "mahindraanand", "cmdoffice", "complaint" Show full headers | Hide Details
FINAL REMINDER
Dear Sir / Madam,
As per the complaint made by me in my last email dt.[protected], regarding Multiple Manufacturing defects in my car XUV300 since I purchased the car in April 2019. I would like to make your attention for the Last & Final Reminder to change the car due to Multiple Manufacturing defects in the car.
As per my last email on[protected], I have mentioned you all about the HARASSMENT, I have to face after purchasing your car Mahindra XUV300, and you are not taking it seriously for the problem.
Your service manager Mr. Anil Sharma from Raga Motors called me, said please send the car again for 2 days for a thorough checkup, and don't want to talk about changing the defected car.
Mr. Manish Mishra from Chandigarh also called once and said to send the car again for 2 days to the service centre of my choice, said to give me compensation of Rs. 1000 per day for 2 days to me for the harassment I have faced. I am really surprised to hear this type of compensation of Rs. 2000 for the defected car purchased for Rs. 12 Lakhs.
Service manager Mr. Anil Sharma from Raga Motors called again, and said to send the car for 2 days, and when I said its ok, let the problem in the car be solved, and asked him to atleast give any alternate car to me for 2 days, so that my work will not be affected, he after talking to Mr. Manish or Mr. Pankaj of Mahindra company, offered me the Taxi fare for Rs. 1500/- per day for 2 days, provided I will have to present the bills for Taxi and get reimbursement.
I am really ashamed and embarrassed to hear the type of compensation they are offering to me, rather than changing the car.
You are requested to please take it seriously, and reply me within 1 week, otherwise I will have to move to the Court of Law on your risk only.
Thanks & Regards.
Brij Mohan Behl.
135 - Raja Garden, Mithapur Chowk, Jalandhar - 144003.
[protected].