Mahindra And Mahindra — Mismanagement my new car purchase order (Excess road tax paid, False Discount commitment to tap customer and not obeying Govt. BH

Subject: Mismanagement my new car purchase order (Excess road tax paid, False Discount commitment to tap customer and not obeying Govt. BH registration guidelines) by Karnataka Agency sales centre, Mangalore

i reported multiple time via email/over phne to mahindra customer care and thier dealer mangalore for the below issue . but i didt get anty response since January -2023 .

it is very disappointing that I didn’t received satisfactory and timely any proper response still now from Mahindra customer care service and Karnataka Agency, Mangalore .
My self P.CHandrasekar Working as a Senior manager in Mangalore refinery and Petrochemicals LTD (schedule 'A' Mini-ratna, Central Public sector Enterprise (CPSE) under the Ministry of Petroleum & Natural Gas(ONGC ) .
I was with great enthusiastic, I preferred my new car from Mahindra and Mahindra as a Indian product against my car Invoice no :INV23B001392 Dated :31/12/2022 and Car Registration no :23BH9574A . But I was totally disappointed, sleepless and got frustrated over the experience and lost my mental peace for buying XUV300W8(O) from the day one of sales from the Mahindra Mangalore car dealership .
I would like to highlight that Discrepancy on BH Registration Road tax issue/false commitment of consumer scheme Discount on My car registration and not obeying as per central government BH registration guideline (Refer. Attached Central BH registration Govt.Circular no:482 dated on : 27/08/2021 .
Again, I would like to bring to your notice that my car purchase process related hassles/Issues faced are highlighted briefly below,

1] As per Central BH registration Govt.Circular no:482 dated on : 27/08/2021 (Refer attached Circular copy ), clause stating that BH registration Road tax below
As per my Car Invoice no :INV23B001392 Dated :31/12/2022 . Invoice value of XUV300 W8(O) is Rs.901705 (Excluding GST) which Must be considered for BH Road tax calculation as per Above Central Govt. BH registration circular . The same was communicated with Mahindra car dealer Sales Executives, Mangalore during my multiple interactions to ensure Road tax before paying in Parivahan online portal. Also due to negligence of Mahindra car dealer Sales, the BH Registration road tax slab itself changed from 8% to 10%
Later, it was observed that Dealer (M/s Karnataka agency, Mangalore) in Parivahan online portal declared Erroneous invoice value of Rs.1210201 which resulting me that excess Road tax of apx. Rs.9, 000 extra paid for 1st year and having Road tax liabilities of Apx. Rs. 65, 000 to 80, 000 to be paid for next 15 years(i.e., I have to pay excess road tax on Every 2 years upto 15 years)

2] As per My car Invoice no :INV23B001392 Dated :31/12/2022, Ex-showroom price of XUV300 W8(O) is Rs.1163201 Which was December month-2022 Ex-Showroom price pluse Including GST. The same value was declared correctly in my car Insurance document.
But, it was observed that Car dealer (M/s Karnataka agency, Mangalore) declared Erroneous invoice value of Rs.1210201 Which is November Month-2022 Ex-Showroom price pluse Including GST . Actually, wrong invoice value was considered and disclosed with lot of ambiguity by Car dealer in Parivahan online portal while making online road tax payment which resulting me that additional Road tax burden/ liabilities (i.e., I have to pay excess road tax on excess amount of Rs.47000 on Every 2 years upto 15 years )
3] False discount commitment by Sales executive:
M/s Karnataka agency, Mangalore, sales executive promised that December Month -2022 Discount for XUV300 W (O) was Rs. 75, 000 ( Corporate discount of Rs.4, 000+ Consumer scheme discount of Rs.71, 000 ). The Same promised discount was taken confirmation in writing on 17/12/2022 from Sales Executive M/s Karnataka agency, Mangalore,
Later, it was observed that Invoice no :INV23B001392 Dated :31/12/22, Total Discount Amount appearing Rs.58140 only against Discount of Rs 75, 000 promised by Seller (M/s Karnataka agency, Mangalore) .
It is very hurting me that giving false discount commitment to trap the customer to achieve their monthly sales target and tempting customer to purchase car from them. Later, Dealer were not fulfilling their promise and telling that GST part are included in Discount later stage. Please note that Karnataka agency did not discussed any GST part on Discount prior to this issue highlighting and no where mention in their purchase documents also .
I went to several time to their showroom, sought the clarification on discrepancy on Excess road tax paid during BH Registration on my car/False discount commitment. I don’t get any satisfactory response from Chief Sales head, Karnataka Agency, Mangalore
Also, Karnataka Agency, forcibly credited Rs.13, 000 on 07/03/2023 directly to My bank account as a compensation for above issue settlement without my proper knowledge. I am not agreement with settlement of Rs.13, 000 from dealer and same was informed to them.
In view of above, I have lost my mental peace, valuable time and impacting financially due to mismanagement (Human errors, negligence and false offers giving to trap the customers ) of my car purchase order (OTF23B002001 Dated:25/11/2022 ) .
Kindly I request Concern Mahindra and Mahindra Authorities to interfere in this meter urgently and settle the issue timely and positivity.

Thanks and Regards
P.Chandrasekar