Mahindra And Mahindra — New car delivery delay

This is Sukhvinder Singh residing at Kheri Jattan, P.o .jeoli, Distt SAS Nagar Mohali, Punjab, 140501. I am writing this letter to inform you regarding the latest booking to purchase a new car, Which I made from the Harbir Automobile Pvt. Ltd.

Here are the details for the same (Please find the attached booking copy):

Your Dealer Name & Location: HARBIR AUTOMOBILE PVT. LTD. – CHANDIGARH
Name of the product: MAHINDRA – SCORPIO CLASSIC S

Variant: CLASSIC S

Colour: BLACK

Booking Date: 09/12/2022
Period from booking: 90 days / 12 weeks back
Booking Amount: ₹ 11000/-
Payment Mode: Online
Registered Contact Number: [protected]
Mail ID: [protected]@gmail.com

I would like to bring in your notice that I have not yet received the product. I had purchased it for a very special occasion of my Brother's birthday, I was informed by your dealer’s staff that the order will be delivered within four weeks, but till now, it has either not been delivered or they are not confirming the booking details.

I feel very bad because they are not responding properly after the booking of the car, before booking they used to follow up with me regularly to book the car, It looks like they’ll follow-up/support us till the booking only. Even I tried to reach out to the concerned showroom’s manager but he also gave false promises, when I said I’m going to cancel the booking, they simply said okay, instead we’ll try to deliver as soon as possible.

They said that within 12 weeks they’ll deliver the car but even after 16 weeks also I didn’t get the booking confirmation/any details till now. When I asked the dealer, reason for the delay in delivering the car they said that they didn’t receive the booking confirmation from MAHINDRA & MAHINDRA only. I didn’t expect this to be the reason.

I kindly request you to please look into the matter and inform me of the reason for the delay. Waiting for your response and the product at the earliest (On 03rd March 2023 is my brother’s birthday, I would like to bring the new car for a special occasion).
Thank you and I’ll look forward to hearing from you.

Yours faithfully,
Sukhvinder Singh
Contac No. [protected]