Mahindra And Mahindra — No response for any service

Address:

Dehradun

I have purchased an XUV 300 from Mahindra Dehradun last year and my bad experience started from day one. Firstly they took charges for fast tag and till today we have not received it. They do not send any service reminders. I have raised complaints via mails and via customer care number of Mahindra many times. But I never got any response from them. It seems like Mahindra is also sleeping on the matter of how the customers are treated after the vehicles are sold. I expected to get some call or some communication from Mahindra as the dealership here was listening to my grievances, But they did not even bother to contact me. This is how they treat their customers. We had planned to buy a Volkswagen car before due to their vehicle and service quality but opted for a Mahindra product. But it seems like we made a big mistake. My car is still in warranty period and we never got any call from the dealer for any service or any checkups. I wonder if something goes wrong with my car, then they will give excuses like we didn't maintained our car properly and never got it serviced. This is a highly competitive sector and the service quality and timely information matters for a busy customer. But no!!! They left us on our own to figure our when to get our car serviced and we take botheration regarding the service schedule of our car... They show no responsibility in these matters.

I am now tired of the irresponsible behavior of the Mahindra who doesn't even bother to ask their dealer about why a customer is getting disappointed and dissatisfied with their service. They never contacted me for my grievances... Never...!!!

I will never suggest anybody to buy a Mahindra product. They are just here for selling their cars not to service them in a proper manner.