Mahindra And Mahindra — No response from customer care and higher officials in spite of multiple follow ups

Address:	Ranga Reddy, Andhra Pradesh, 500049
Website:	www.mahindra.com

Please note, i am forced to put this in the forum as there is no response from customer care or even vp level escalation inspite of my multiple follow-ups. There was not even an automated response mail on my query.

I own mahindra scorpio vlx mhawk 2012 model. Till now i was of opinion that mahindra scorpio is a tough utility suv perfect for off-road and bad roads. I loved my vehicle like my kid and use to praise hell lot to my friends recommending to buy it.

Note : my vehicle is just 40, 000 run and runs in normal city conditions with long drive on express ways. This vehicle is regularly serviced and kept with utmost care.

Today i gave it for 40000 kms servicing and following things were told to me :

1. Coolant pipe is leaking.
- excellent, heart line of vehicle is made so weak that the rubber starts leaking within 4 years of purchase and not too much run. This was expected to serve life time as this can cause serious damage to the engine. Frankly speaking this came as surprise. I have been owing many vehicle and of all types, never heard of this.
2. Upper and lower ball joints of front suspension requires replacement.
3. Link rods in suspension requires replacement.
- thanks to god that i did not take my vehicle for off-road or bad roads. I wonder with such nice roads and nicely driven conditions, if these got damaged what happens if i start using scorpio for the actual suv purpose. I must say, very bad quality suspension. No durability. I think maruti 800 might have better suspension parts than “mahindra scorpio”. I drove this in my young days and in bad roads, at least never heard of anything like this.

4. U j moscs require replacement
- this was last thing i expected, axle accessory. Even this needs replacement.

This is what mahindra is giving for a top end vehicle costing 14 lakhs and representing india’s first suv? With just 4 years and 40000 kms run, it’s like shattered. Suspension parts gone, coolant the most critical component gone, axle parts gone!

Last but not the least, even the gear knob which costs 3000 is also gone. Such big vehicle with heavy gears, a costly gear knob just gives service for 4 years?