Mahindra And Mahindra — Non service of vehicle under warranty

Address:

Suratgarh Rd,VD motors, Naiya Wali, Sri Ganganagar, Rajasthan 335001

Respected Sir, I, Sawant Omkar Vilas wpold like to bring to your notice that my vehicle "Mahindra Marrazo" reg no MH02 FJ 8822 (chasis no. MA1WA2EV1L2H32997) has encountered a problem of DPF filter & AC has also become non functional.. Around 3-4 weeks ago, the vehicle speed stopped going above 50 km/hr. The vehicle was then admitted to VD motors at Sriganganagar. After 3 days of keeping the vehicle it was informed to me by them that the DPF had to be changed & that I needed to buy that DPF for around Rs .95, 000 as the company had refused to replace it even though the vehicle is in warranty. They said that the company is saying that the DPF has become fully choked & that I had neglected the warnings that were shown on the dashboard & also asked whether I had got the AC repaired from outside.. I need to make this clear that " The REGEN warning always went away after the speed of the vehicle was raised to 60-65 km/hr., therefore the issue of me neglecting any warning sign on the dashboard is wrong. Also I have never shown the vehicle outside other than Mahindra showrooms. The AC was also not repaired by them.
I would also like to say that this is the third time in less than 1 year that I have faced the same problem in the vehicle. The people at the service centres have said that the vehicle needs to be raced at 100km/hr everytime to avoid this problem, however such issue was never told to me by mahindra executives when I bought the vehicle. therefore this fault cannot be attributable to me. It also should be noted that such a reqiurement of running the vehicle at a minimum of 100km/hr is unreasonable as it is not possible in cities and cantonments.
Holding a customer responsible for such unreasonable demands of vehicle speed & asking for money for an equipment which has issues of perpetually going faulty is harassment of a customer. I would like to convey that I am an officer in the Indian Army & it was not always possible to drive the vehicle at 100m/hr inside the cantonment. The same could be said by any customer in cities also.
I tried with complete patience & spoke to many executives of VD motors, Mahindra, Sriganganagar., however I have only been given assurances & no action has taken place for last 3 weeks.
The vehicle was purchased on 27 Nov 2021 from NBS International Ltd, A Mahindra Group company, Mumbai, that is the vehicle is still under warranty & that the year of purchase has not been completed until now. Therefore it is incumbent that the DPF be replaced at the earliest by the mahindra service center.
I am a resident of Mumbai & had to drive down there, however because the repairs of the vehicle has not been done, I am stuck. This is utter harassment for no fault of mine.
I request you to please look into the matter & instruct VD motors to replace the DPF & also repiar the nonfunctional AC.
I have made the complaints to Mahindra customer care many times however VD motors is adamantly stating that they will not repair the vehicle under warranty terms & I must pay up as it is customer's negligence. I request that this injustice be stopped by consumer forum as the vehicle has gone faulty for same problem for 3 times in last 1 year.
Thanking You,
Yours Sincerely
Sawant Omkar Vilas