Mahindra And Mahindra — Not delivering car on time

Address:

N.H. - 1A South City, Nowgam - Pulwama Rd, near Railway Station, opposite Central University, Nowgam, Srinagar, Jammu and Kashmir 190015

Mohammad Rafiq Wani

Srinagar, Jammu and Kashmir

It is to bring in your kind notice that, this is Mohammd Rafiq Wani residing at Srinagar. I am writing this letter to inform you regarding the latest booking to purchase a new car, Which I made from the Mahindra Shuhul automobiles showroom.

Name of the product: MAHINDRA Scorpio Classic
Variant: s11

Colour: WHITE

Booking Date: 12/01/2023
Booking Amount: ₹ 21000
Payment Mode: Online
Registered Contact Number: [protected]

I would like to bring in your notice that I have not yet received the product. I had purchased it for a very special occasion, I was informed by your dealer’s staff that the order will be delivered within eight weeks, but till now, it has either not been delivered or they are not confirming the booking details.

I feel very bad because they are not responding properly after the booking of the car, before booking they used to follow up with me regularly to book the car, It looks like they’ll follow-up/support us till the booking only. Even I tried to reach out to the concerned showroom’s manager but she also gave false promises, when I said I’m going to cancel the booking, they simply said okay, instead we’ll try to deliver as soon as possible.They said that within 8 weeks they’ll deliver the car but even after 15 weeks they didn't bother.
In my life time I didn't experience such a worst customer service..I called customer care several times but they didn't bother about it.. no action have been taken till know..

I kindly request you to please look into the matter and inform me of the reason for the delay.
Thank you and I’ll look forward to hearing from you.

Yours faithfully,
Mohammad Rafiq Wani