Mahindra And Mahindra — Not happy with your service

Address:

695526

Hello,

On may 4th 2016 i was driving my car (Scorpio s4 black tn-01-al-3055) form chennai to trivandrum. On the way i met with an accident with another car (Maruti ritz tn-48-v-6346) in between trichi to madurai highway. The guy was coming in the opposite direction and we got collusion. For the mutual conversation and agreement we have not given any police complete by the time. Then i drove the car to trivandrum.

The next day (5/5/2016) itself i have given my car to the tvs (Mahindra authorized) service center killipalam, trivandrum branch for repair. They have promised me within 10 days they can return the car with replacement of faulty parts. But till now they don’t even open the body and verify the parts which are has to be replaced. After some follow up they could not give me a proper estimate for the damaged parts. Even the person who is taking care of my case (Mr. Arun) not even picking the call and not responding at all. Sometimes he will pick and say some bla bla bla stories. Then i have sent my colleague to verify and by the time they have given the estimate for the faulty parts. I am attaching that parts details along with this request. I don’t really understand without opening the body how can they identify the faulty parts? That is also adjustable. But what they still saying they don’t have spare parts in hand they have to order it and get it from kollam service center which is in other district (Not even 75kms in between trivandrum and kollam). Is that much time will take to transport the parts?

I personally requesting you to send somebody to check with garage people and arrange the spare parts as soon as possible. Other details are attached. If you need more information please reach out to my contact.

My contact details:
Name: sabu fernandez
Mobile: [protected]
Mail: [protected]@yahoo.com

Tvs (Mahindra) point of contact:
Name: arun
Mobile: [protected]