Mahindra And Mahindra — Pathetic service and customer service

Address:Automotive, Suchitra X Roads

It's continued harassment by the company for providing poor and pathetic service, earlier also I raised complaints but don't see any change.
I have given my vehicle xuv500 with registrationnumber GJ1RG6074 for general service on 18th January 2023 at Automotive Service center at suchitra X Roads, Hyderabad.
Experience in the past and now is same, whenever I give vehicle for service, it take long time to service like weeks and I need to chase them to provide update, secondly everytime they mishandle or damage something or the other... You can see the records to have this proved.. Amt of time the vehicle is in service center and what all damaged and replaced... Now latest one is key
Its damaged and unable to start the vehicle... When I gave, everything was working fine... Now they have damaged key and its been days and weeks vehicle is still at service center in dust and sun unattended... Is this the customer service given to customers... Its dissapointing that I have to go through all this everytime... Would any senior look into this and give my vehicle ASAP... I'm just incurring cab rents for commuting to office which is 50kms which is more expensive than going in my car... Who is going to pay for that loss...
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Mahindra And Mahindra customer support has been notified about the posted complaint.
Apr 11, 2023
Updated by Praveen kokala
It's 3 months and my key is still not returned... I keep following but no action to hand over my key... Company seems to be least bothered on complaints, as mine shows resolved without even checking or speaking to me... This is dissapointing and pathetic...
Apr 26, 2023
Updated by Praveen kokala
Are you monitoring the complaint mailbox, as I don't see any reply or positive action... Or do I need to raise complaint on consumer complaint portal
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