Mahindra And Mahindra — Regarding Engine performance and oil leaking at gearbox and hydraulic problem.

chitrachedu.lokesh

from Anantapur, Andhra Pradesh

Oct 13, 2021

Address:

Mumbai

Dear sir / Madam,

Sub : Mahindra tractor 575 DI Xp plus performance problem ..

My self Kishore, I am a farmer, I have purchased the Mahindra tractor 575 DI XP plus model on 03 March 2021 in Vinayaka motors pvt ltd at Anantapur, Andra pradesh .So far Two service completed and 765 hours running the tractor in last 7 months .

I have given two time complaints in show room regarding Engine performance and oil leaking at gear box and hydrolic problem.

While using the Rotavator with tractor, automatically engine will off .same has been to inform you Vinayaka show room, they confirmed that will come and check the problem, same issues had been facing to My relative . They are using same model tractor ..

Two days back showroom executive confirmed that he will come and check, Still they didn’t come and no response.

Today my brother called to customer care and given request and SR no : CAS[protected]J457 and contact person name is Karan, he had given assurance that he will clear the problem within 48 hours..

I am using Mahindra 3 tractor with different models, I am satisfied with these model, no repair at all, but Mahindra 576 DI XP plus model facing the lot of issues, I am not satisfied with this model ..

Moreover I didn't get any feedback call from showroom for tractor performance..

Thanks and regards,
Kishore
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Mahindra And Mahindra customer support has been notified about the posted complaint.

Oct 13, 2021

Updated by chitrachedu.lokesh Dear sir,

Continuation of previous mail ..

After purchasing the tractor they didn’t come for installation or demo. if they have came for installation, kindly ask the showroom people for proof ..

We have spoken to Ccm MR. Jagadeesh Reddy, he confirmed that have given installation, but they didnt come for installation or demo .

However we didn’t get feed back call also.

Best regards,
Lokesh
[protected]
[protected]

Oct 19, 2021

Updated by chitrachedu.lokesh Dear Team,

Continuation to my previous mail escalation

Yesterday MR.Murali, Jagadeesh and their team visited my place to check the tractor, they changed the hydraulic head, and mechanic cross checked whether it is working fine at the moment my father informed them to check the tractor performance in field, but Jagadeesh and team did not check the same. After they left again tractor DC lever and load gear was not working. Again we raised the complaint, the same team visited again our place and resolved the issue.

Today morning again several issues raised in tractor(engine oil leakage where rotaware is connected). We tried calling again MR. Jagadeesh several times, no response, finally after several calls he answered.

Again he is suggesting that he will send the mechanic

Our problem is, why so many times they have to visit our village? All other farmers are rethinking about Mahindra company tractor performance issue.

Day by day our daily income is affected, as mailed already we need the financial loss for these days of our income.

Need one time solution for the wonderful tractor performance, or kindly pack your tractor for resale and provide us the money for the tractor value, we will purchase some other good tractor rather than Mahindra company.

Kindly treat this mail as exceptional alert, if no response received we will go for legal case against the company and service provider who is cheating farmer money...

Note: Vinayaka show room as not replied to any of our mails till now, they have sent an employee for Installation and demo purpose, the person who came does not even have Driving license with him and do not know to drive the tractor. Vinayaka motors service level is highly pathetic.

Thank and Regards,
Lokesh
[protected]