Mahindra And Mahindra — TUV300 complaint

Address:	176001
Website:	www.mahindratuv300.com

My name is Aarzoo Malhotra, I live in Banuri, Palampur, District Kangra (H.P.) and my contact number is [protected].

I bought a TUV 300 T8 (White colour) from Sant Autozone Pvt. Ltd., Kachiyari, Kangra (H.P.) with the delivery taken on[protected] and the sale date of[protected]. On[protected], just 3 days of the new car, we started facing a lot of problems with the car. The following were the problems:
1. The car began making a loud rattling sound from the bottom portion of the car.
2. Both the front doors started making noise as if something was loosely fitted.
3. The door of the dickie of the car made the same noise and the whole car began sounding as if it was 15 years old, tattered and rambling.

As soon as I could find time from my work, I and my father Mr. N K Malhotra visited Sant Autozone on[protected] and reported the problem. The workmanship was poor as they left dirty spots on the interior of the car and misfitted the door interiors with carelessness. We had to spend the whole day at the centre for rectification of the problem of our TUV 300. They assured that the issue was resolved.

Within 10km of driving after this visit of[protected], we again began facing the same problems as well as new problems:
1. The doors still make the noise and it makes us doubt the quality control of Mahindra & Mahindra.
2. The dashboard now started making noise as well.
3. The bottom of the car started making the rattling sound again.
4. The handbreak started making noise that was squeaky.

We bought this car TUV which stands for Tough Utility Vehicle, but this car is a shame to its name. It is so much trouble to time and again contact the dealer and ask for rectification. As much as Mahindra & Mahindra focuses verbal relationship management with customers, the quality control and workmanship is too low. On the very 3rd day of our new car, we started facing problems.

We need a full proof solution to these problems because we have spent a huge amount of money investing on this car for our family, relying on Mahindra & Mahindra for its reputation. We have been disappointed and failed by their product.