Mahindra And Mahindra — Unethical behavior/ miss-guidance (after sales)

Address:	Shamli, Uttar Pradesh, 247776
Website:	www.mahindra.com

Dear mahindra officials, date:- 17.08.2016

This is very sad moment for me that i have write after all to mahindra officials for his representative very bad service to the customer.
I vineet kumar belongs from shamli u. P. From a farmer family, and committed on my own business with a staff 0f 25 person. I am a precious customer of mahindra tractor and mahindra bolero.
I vineet kumar purchase a mahindra scorpio on the name of my brother mr. Priywart and change our car brand from hyundai to mahindra. This deal was done on 17.06.2016 with mr. Virender ([protected]/[protected]) sales person at a to z automobiles muzaffarnagar, and car paper (Temporary and bills) was owned on 21.06.2016. Papers are attached. Mr. Virender was request to us that company (A to z distribution point) employees give the service to complete the registration formalities, and handed over the rc to you with in a month. I request to mr. Virender that i need a demanding no. I. E. 7777 in any series, if you are not able to manage the same no. Then we will do our formalities by own to book the same no. Mr. Virender give us faith that the same no. I will provide you from baraut rto office. After one day mr. Virender demanding for rs. 16000/- for the slip of 7777 series no. Same day i will handed over rs.16000/- to him for the same. Next day he confirm to mr. Priywart that your no. Up 17 l 7777 is booked now & you can tag your number plate on the vehicle for the same no.
On his word we were designed a number plate o[censored]p 17 l 7777, in this duration mr. Virender demanding of registration charges i. E. 10% of the ex. Showroom price, we excuse on that for 7.5% of ex. Showroom price which is legal. He promises that he can provide all the slips of x amount which i paid on registration process. After that on 7.7.2016 we handed over rs. 97000/- to mr. Virender representative at baraut, which came specially to receive the amount from meerut to baraut. And rs/- 25000/- which is extra paid by us on the time of purchasing the car reimburse from agency by his own (Mr. Virender). The total amount (97000+25000+16000)= 138000/- paid to mr. Virender by my own for the registration formalities, and this guy used this money on his personal use.
Mr. Virender was not clear about the actual position of registration and missguide us on every step. We regularly followup to mr. Virender till today, but we not received any positive response till today. My car is running 11000 km on last 56 days, means on average 196 km per day. Dear officials can you imagine the problem which we were faced from last one month due to a non-registered vehicle running on the road. Several times we faced the traffic police and paid penalties. If any miss-happening / accident get placed in this situation, who will the responsible for all. Can company officials/ representative gives his hand for our support or give us the claim for any kind of penalties.
Today morning mr. Virender told me that your no. 7777 is not booked, if you want another no. Then i will help you otherwise you can take return your papers and money, i was socked to listen all of this. A guy misguides us from last 45 days and i am running on the road by my own risk and cost. How disgusting is this. These kinds of representative degrade mahindra’s fame and name. I am a customer of mahindra not a virender. I need justice on that.
I need a support from you/ officials that take it seriously and on priority, that do the needful for my papers/rc of the car earliest. Book my no. 7777 as per commitment of mr. Virender, your representative. Or return my money / police penalties and mentally harassment charges with interest. Otherwise i will knock the consumer court door.
And till now onwards all the road penalties, claims will be paid by company or company representatives.

Agency:- a 2 z auto wheels (P) ltd.
Sales person:- mr. Virender
Model:- scorpio 6+ white
Chassis no:- g2c27539
Engine no:-g4c11768
Date of delivery:- 21.06.2016
Owner name:- priywart
Temporary registration mark:- udf0010435

Regards
Vineet kumar
[protected]