| Address: | Gali No:- 14, near IDPL city gate, Rishikesh, Uttarakhand |
Dear Mr. Anand Mahindra,
I hope this email finds you well. My name is Ameya Sharma, and my family and I are proud owners of a Mahindra XUV 3OO with Chassis No. N2M53991, registered under the number UK-14-K0666. We purchased this vehicle in January, and it is a December 2022 model.
I am writing to express our deep frustration and disappointment with the experience we've had with our XUV 3OO. Since the very first month of ownership, we have encountered multiple issues that have seriously impacted on our driving experience and trust in Mahindra as a brand.
Firstly, we have been facing a persistent problem with the 2nd gear. Whenever we try to use the 2nd gear, the vehicle struggles to gain pickup, causing considerable inconvenience and safety concerns during our travels.
Secondly, the link rods in the steering system have been generating noticeable noises, which is not only annoying but also worrisome regarding the overall safety and integrity of the vehicle.
Despite our repeated attempts to address these issues by raising complaints, we have received no response or resolution from Mahindra's customer service. This lack of communication and action has been extremely disappointing.
Furthermore, I must bring to your attention a serious discrepancy in our car's registration details. In your company's profile, the vehicle is listed under the name of "Pradeep Sharma" with an address at "R/o G73, Patel Nagar, Dehradun, Uttarakhand." However, our car is registered in the name of "Ameya Sharma, " with the correct address being "Lane No 14, Suman Vihar, Rishikesh, Uttarakhand." This incorrect information is a matter of great concern to us and raises questions about the accuracy of your records.
As middle-class consumers who invest our hard-earned money in purchasing a vehicle, we had the reasonable expectation of enjoying a reliable and trouble-free driving experience for many years. However, our experience thus far has left us deeply frustrated and in shock.
I kindly request your urgent intervention in resolving these issues and restoring our faith in Mahindra as a reputable automotive brand. We are eager to see these concerns addressed promptly and professionally.
I believe that your personal attention to this matter will lead to a swift resolution, and we can once again enjoy the quality and reliability that Mahindra is known for.
Thank you for your immediate attention to these serious issues. I look forward to hearing from you and having these concerns addressed at the earliest convenience.
Sincerely,
Ameya Sharma
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