Dear Mahendra Team,
First of all congratulations on giving us a Nuvosport a fantastic SUV, but at the same time I regret to tell you that your dealer network is the worst in the industry I have experienced. Let me take you through my story from the begging.
It all started from the day I went to take a look at the car. Same as all the sale team this sales team was also very prompt in attending me was explained everything about the exterior but they knew nothing about the interior and functions of the car. By the way I did not mind much because I had made up my mind to purchase this car. Now this team started showing all its colours. First thing extra money to do the car registration, they even deny me when I said that I will not pay extra money and will manage registration on my own because my brother is on a very high post in RTO.
2) They asked me to pay advance to book my car. Ok I paid 1.5lacs advance and rest my bank financed on the spot at the dealers office itself. Hear I said I will not purchase any accessories from them as I don't need them.
While taking delivery I was told that they have charged 18k extra from me by mistake and I have to purchase accessories from this money or wait for 8 days to get the cash or DD. Forcefully I had to purchase the accessories I did not want.
3) Then I was asked to take the car without number plate and they told that the plate will be given after a couple of days but it is still lying at the dealers place.
4) I was emotionally black mailed by the sales guy to give him rating above 9 or he will loose his job which I did for that poor fellow, for which his manager said that he will give me good discount on servicing.
Now comes the best part..
I was enjoying the drive of my car when I completed 3k kms and took appointment for servicing.
1) I send my car for servicing to the company showroom which was the biggest mistake I did. This guy came to pick up my car and I explained all the things that had to be taken care of and I was promised that the car will be delivered by evening.
2) They immediately gave me a account number and asked me to deposit 4K in it for servicing or the car will not delivered.
The question is how did they know that the charge will be only 4K or it will not be less than that ??
3) Finally I added their account to net banking but it was not enabled the same day so I asked them to send the car along with the bill and I will pay by cash but they denied saying that they do not except cash.
I forgot to mention, from the time I had given my car till evening I received exact 15 calls from them to deposit money in their account.
Finally by afternoon I received a message that my bill was 2800 but these guys were again calling me to deposit 4K only saying that there will be extra charges.
The day ended and I did not get my car next day I was told that the driver was not available and they can not send my car and I had to travel by taxi to collect my car.
Waooo the nightmare began. The car was polished and cleaned beautifully from outside but the interior was as it is when I had given instead it was smelling of cow dung and the smell has not left the car yet.
I had told that the dash board at the drivers side is making noise and is irritating while driving. While taking the car from them I was told that they had repaired and there will be no noise hence forth but to my surprise they have not even touched it.
The front bumper had come out a little bit which I had informed during giving the car but hear again total disgrace they said that the work station for this work is just next door and they cannot do it as I had to come personally and request the manager for his favour 👏👏👏
All this time I am talking about your Dealer Silver Jubilee motors Pune the worst I have ever experienced. And I take a promise to my self that I will never deal with this dealer in my further life.
Thanks and Regards,
Un- Satisfied customer
Pankaj Kuduchkar
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