Mahindra And Mahindra — XUV 300 not delivered yet

Mahindra And Mahindra — XUV 300 not delivered yet

M manojbumb Apr 23, 2022 Jul 29, 2022 This thread was updated on Jul 29, 2022

I have booked Mahindra XUV300 W8(O) AMT Red, in December 2021 and my car dealer said that delivery would be done in 2 months (waiting period). I waited for 2 months very excitedly but the car wasn't delivered. I contacted with my dealer and he mentioned that the 2022 deliveries are not started yet and I have to wait for few more days/weeks. After few days I got a call from my dealer and they asked if I want white or aquamarine colored car. I wanted the Red one so I didn't accept thier offer and they requested me to wait for few more days. After few days when I contacted them they have provided me strange reason. According to them Mahindra told them that Mahindra has only 1 order in entire region for XUV300 W8(O) AMT Red variant and they need atleast 5 orders to start production of Red XUV300. It was shocking to me and I was unable to digest this. Later on finally the good news reached to me saying that car is ready and we are waiting for billing from Mahindra side as prices have changed for April month. My dealer showed me multiple emails to Mahindra requesting for status of my car, in one of the email Mahindra finally said that on 9th April the billing will be completed and maximum by 17th April I will get my car. But out of no where the reasons were changed again and my dealer kept telling that new price lists have not been released by Mahindra yet. They have given me some Area Sales Manager contact number and he said that price lists have been updated on 12th April and it would take 48 hours to update on all system across India and after that we have 4 days holidays so the billing will start on 18th April only. Now it's very frustrated and mental harrasment since past 2 months. If I am having so much trouble and harrasment before getting the car, I have no idea how the customer service experience would be after purchase. I haven't expected this type of service from Mahindra. Now again on 18th I made a call and Mahindra said few of the components have not been installed yet due to unavailability of those components. I have no idea how many more lies or excuses Mahindra will give me and keep delaying the delivery. Was this information helpful? No (1) Yes (5)
Mahindra And Mahindra customer support has been notified about the posted complaint.
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manishajoshi333

from New Delhi, Delhi

Jul 29, 2022

I book Mahindra XUV 300 white -W8 (O) petrol AMT variant on 1 May 2022 in Delhi and that time dealer promised me to give delivery of my car in 4-6 weeks. On 15 June I asked my dealer for the status of delivery of my car but he gave me many other reasons that your car will be delivered after some time . One give dealer proposed me red colour car in same variant which I did not require. After so many calls and to customer care and GM of showroom in Delhi and sales managers they told me that your car has been billed on 07 June date and will be manufactured on 26 July with other 3 white cars for some other persons. Now after calling at the showroom regarding status of my car the dealer is saying that the car has not been despatched from the plant in pune till 29 July. Before that dealers told me many times that when the car will be despatched from the plant I will get the message or email but till today 29 July after 3 months of booking of my car I am still anaware about the status of my car. It completely show the careless nature of Mahindra dealers and the service people. Now I request you to please let me know the exact status of my car.