Re: HR 26 CY 0548 SILVER COLOUR XUV 500 MODEL 2016
We have to submit as under:
We live in Gurgaon, Haryana where we purchased the above XUV 500.
Being Senior Citizen during summer was we stay in Dehradun.
On 23.10.2022, we were to return from Dehradun to Gurgaon.
However, there was some problem in this jeep for which we rang up your Toll No. [protected].
We were made to talk to your Dehradun Service Center ( Mr. Yoagesh Joshi Mobile No. [protected])
They sent a Pick up Truck on which they loaded the vehicle and we hired a Taxi for Gurgaon.
While we are in regular touch with Mr. Yogesh Joshi. But despite 21 days having passed, we have not yet been given any firm date for collecting the vehicle, let alone confirmation of the parts being available.
The specific part which is Oil Cooler is still not available & because of which other parts have been affected, resulting in their replacement also viz.-Radiator, Heating coil etc.
Further I am not able to comprehend how oil cooler part deteriorated within 6 years of purchasing this vehicle.
We have to request you to kindly investigate in to the matter and help us get the vehicle repaired and delivered to us immediately. as the daily expenses on cabs are prohibitively high.
We have received the estimate today & as per that the Oil cooler which had deteriorated & created havoc in the coolant & engine oil is merely worth Rs. 2000..
Whereas we have to spend Rs 60000 to get the car repaired.
We are senior citizens and are in agony because of the above. Least you can do is a substantial reduction in the total charges to be paid for repair of this vehicle.
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