Maiyas — issue with maiyas soan papdi

Address:

Sri Veerabadraswamy Nilaya, # 4044, 3rd Cross, 2nd Stage, Subramanya Nagar

Respected sir/madam
I am veena from bangalore purchased maiyas soan papdi recently but i felt very bad with the texture, taste and quality of of the same. It is too sticky not able chew. It feels like chewing gum and taste like old stock not sweet also. I am not satisfied with it. It won't taste like original soan papdi.
I want know what is solution for this as the seller will not take it back nor refund the moneyvtoo. Can i get the replacement or refund for the same?
Expecting for the quick response from your end.

Thank you

Regards
Veena
[protected]
Bangalore