[Resolved] MakeMyTrip.com — Beware from services provided by Make my trip | |||
I had booked a cab on 02 Nov, to drop me at Airport, Delhi (MMT booking ID NC[protected]). They had send me a cab. But taxi driver has driven to railway station, Delhi. I had said him to drop me at airport. He had refused & abused me. I was with my family at the time. It was 4:30 am in morning. I had called MMT customer care and put a complaint. MMT executive had suggested me to go to airport and pay full payment. They had told me that I have to pay full payment including extra miles which cab had driven. He told me that they will be refund that extra money. I am getting late so I had put that complaint and go to airport. I had paid the full amount to cab driver. I had also said him for invoice but he has refused. Any one from MMT had not contacted me after this. I had made a written complaint and emailed to cab provider/MMT. Now MMT had contacted me but refused to refund my extra money because they are saying we are not cab owner. They are also saying that cab vendor are not in touch. MMT asking me for the bill, which their cab driver had not given to me. I am very puzzled and request you all to not use MMT services. Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved Nov 29, 2013 Updated by Dhiraj Kumar I had already contacted MMT several times, but WORTHLESS. I am pasting some comments below made by MMT on facebook page - MakeMyTrip.com: Hi Dhiraj, We have checked the information and we have already asked you to provide us the bill/receipt for the payment you made to the driver directly. We have no issues in refunding you the extra amount you paid to driver, however we will not be able to initiate any refund without the proof of payment.Unfortunately without the same we cannot process the refund. Dhiraj Kumar: Please collect the invoice copy from your cab Driver. I think this is very easy for you. I have already informed about your driver's behavior. I had reached at airport about 1 hour delay. When I was in wrong way, I had complained to your customer care two times. Your cab Driver had stoped car near Delhi railway station. I had informed your customer care executive and he told me to pay full amount . Extra will be refunded! Now please contact your cab Driver… collect the invoice copy and refund me the extra amount… that's it. MakeMyTrip.com: Hi Dhiraj, We would not be able to refund the money without the invoice/receipt. Dhiraj Kumar: Why you don't collect that Bill copy with your cab Driver? It is easy to check my payments. Please check the receipt copy of your cab Driver. MakeMyTrip.com: Hi Dhiraj, We would only entertain the copy received from the customer not from the driver. If you can provide the same, we would be able to process the credit. Dhiraj Kumar: No issue, I am arranging the bill and provide you here very soon. I have already contacted your cab Driver Md Moin Ph# [protected] cab number - DL-01-RT-2373. I will show you Bill. If you want more then I can also show cctv footage @ airport where he has dropped me, my call locations where he had driven & recorded voice of your customer care executive in consumer court.     | |||
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