MakeMyTrip.com — Refund not processed even after one month past after airlines operator refunded money to MMT

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Mumbai City, Maharashtra

Hi, I have booked 2 tickets from MMT details & canceled through MMT portal due to Airlines operator issue mentioned as below BOOKING ID: NF[protected] | BOOKING DATE: 04 Sep '14, 22:48 Hrs, Cancellation details REQUEST DATE Mon, 26 Jan ' 2015, SpiceJet refunded Rs:1, 859.00 to MMT on 11 Feb 2015 Cancellation Reason: Flight Canceled by Operator BOOKING ID: NF[protected] | BOOKING DATE: 23 Jan '15, 14:49 Hrs, Cancellation details REQUEST DATE Thu, 12 Feb ' 2015 AirIndiaExpress refunded Rs:4273.34 to MMT on 11 Feb 2015 Cancellation Reason: Flight delayed more than 3 hours For Both bookings Airline operator confirmed that they have refunded money to MMT but till date I have not received my refund in my bank account. I have done several complaints to MMT but each time their response is fixed "Sir wait for 4-5 days you will get refund" or "Our executive will call you within 24 Hours" but no one calls back. Complaint Details: [protected] | Management Escalation Created on :21 Jan'15 Status Open [protected] Created on : 26 Feb'15 Status Open [protected] Created on : 26 Feb'15 Status Open I am frustrated calling MMT call center, need to wait for long time for connect then they transfer call to concern dept so again wait for 5-10 min some times they transfer it 4-5 times before reaching to concern department you will be bounced so many times. Sometimes during transfer call gets disconnected and you need to follow entire cycle again. I have wasted many hours calling MMT CC and got nothing but waiting response they never give proper reason for delay. I am MMT platinum tier customer and getting such a bad treatment for getting my own money back. plz help me to get my mone back BR, Vikas