[Resolved] MakeMyTrip.com — Yet not received the full refund against flight cancellation | |||
My Spicejet flight from kolkata to kerala got cancelled due to non-operational reason in the month of December, 2014.I had booked this flight via makemytrip online portal. As per the discussion with makemytrip customer care, i raised a cancellation as well as refund request against this booking on 3rd January, 2015. Yet I have not received the whole refund amount, makemytrip have refunded only partial amount. As per the email communication from makemytrip I was supposed to get an amount of 21048 INR but makemytrip have refunded only an amount of 20020 INR. So the difference between the refunded amount and the actual amount to be refunded is 1028 INR. I have already talked to the makemytrip customer care as well as raised service request with makemytrip for which the reference ID is [[protected]] but yet there is no response from makemytrip. Requesting you to please look into this issue and help me in getting rest of the refund amount. MakeMyTrip Booking ID NF[protected] Reference Number is IN1412R6S277493 Makemytrip customer care - [protected] Was this information helpful? | |||
Complaint marked as Resolved
money refunded, case can be closed...after multiple follow ups they have understood the issue and refunded back the amount | |||
2 Comments | |||
Comments
Also attaching the screen shot from makemytrip portal which clearly shows the amount paid by me during the flight booking and also the amount to be refunded by makemytrip to me.
I am providing this screenshot as i don't have anymore trust left with makemytrip...
Regards,
Manob
I am providing this screenshot as i don't have anymore trust left with makemytrip...
Regards,
Manob
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that a total refund for INR 21220.00 has been initiated from our end against the booking. Please note that we cash back refund on INR 1200.00 was already processed on the booking and that is why INR 20020.00 refund was processed post cancellation of the flight. Please find the refund details as below for your reference.
INR 1200.00 RRN#[protected]Refund Date 20-08-14
INR 10522.00 RRN#[protected]Refund Date 24-02-15
INR 9498.00 RRN#[protected]Refund Date 02-04-15
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care