[Resolved] MakeMyTrip India — After booking hotel, voucher showing non refundable hotel | |||||
At the time of booking, in makemytrip that hotel was showing free cancellation prior to one day before check-in date. But after booking, the voucher is showing non refundable hotel. I would like to cancel that hotel. The problem is, voucher is showing non refundable But when i booked hotel, at that time also it showed 100% free cancellation After booking hotel, voucher is not showing I am helpless now. I dont know the reason. Policies have been changed after booking Am really disappointed after seeing the hotel as non refundable I guess you are getting my point After booking it is non refundable where as at the time of booking 100% free cancellation prior to one day before I am 100% sure what am talking. Please help me. Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Mr.Kiran,
Greetings from Make My Trip!!
In reference to your complaint, please be noted that your booking ID : NH[protected] was confirmed with us on 18th April while the Zero cancellation scheme was launched on booking made between 20th April till 31st May 2016, hence based on this fact your booking is not eligible under this offer. Now if you want to refer any cancellation terms and condition, we would request you kindly check the voucher which has been send to you on the date of booking. For more details kindly refer this link which is well available on our website since its launch. http://www.makemytrip.com/promotion/includes/free-cancellation-offer.html We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from Make My Trip!!
In reference to your complaint, please be noted that your booking ID : NH[protected] was confirmed with us on 18th April while the Zero cancellation scheme was launched on booking made between 20th April till 31st May 2016, hence based on this fact your booking is not eligible under this offer. Now if you want to refer any cancellation terms and condition, we would request you kindly check the voucher which has been send to you on the date of booking. For more details kindly refer this link which is well available on our website since its launch. http://www.makemytrip.com/promotion/includes/free-cancellation-offer.html We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
Dear Avijit,
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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MakeMyTrip India — Money deducted but flight not booked
Did make a transaction to book a return flight from guwahati to kolkata with HDFC BANK debit card on 11 th day of may 2016 at 10.17 pm amounting Rs. 6856.transaction id[protected]gH41cl9.Money deducted immidiately but transaction on makemytrip app displayed a failed transaction messege.
I WANT MY MONEY BACK!