MakeMyTrip India — Didn't allow me to check in

Address:

Darjeeling, West Bengal, 734001

Dear Makemytrip,

I had made bookings for 2 nights at this hotel from Makemytrip (30th Sep - 2nd Oct) from two different ID's but was allowed to check in only for the first night (30th Sep till 1st Oct). Keys Hotel, Kochi flatly refused to acknowledge the second night booking. I had to instantly request my cousin, Mr. Gagan Singhal to book one more night through Goibibo cause we couldn't trust Makemytrip with bookings again. I am still to get the refund of my money from makemytrip for the 2nd night. Makemytrip customer service has been aweful as of now.

I had emailed you about my issues the very next day i.e.3rd October, 2016 but didn't get any co-operative response. I was away for the festival holidays with my family. I was in Ladakh and there wasn't any mobile connections available (which you must be knowing) because of the security issues.

When I returned back, I called your customer service team and one of your executive named Mr. Varun Sharma received my response. He didn't seem to help me at all but when I forced him to look into my matter, he very reluctantly asked me to forward him the complaint mail that I have sent you on 3rd October. He promised me to get back to me within 24 hours. It has been 5 days now and I am yet to hear it from him.

I would appreciate if you stop indulging in such malpractices and try and help out you customers.

I would request you to call me back immediately on[protected] to resolve my issue.

Regards,

Priyanka Kandoi
[protected]