MakeMyTrip India — I am writing this complaint with regard to the great inconvenience i am facing from your make my tip customer service team

I am writing this complaint with regard to the great inconvenience i am facing from your make my tip customer service team.

I booked a return family air ticket from Ahmedabad to Bangkok through make my trip (Flight operator Air Asia) and government has now suspended all the international flight operations till further notice.

With deep regrets, i would like to inform you that my family is badly chasing your team since last few weeks to arrange a Refund /Credit Voucher against the government decision of flights suspension due to the ongoing Covid situation.Our travel duration was 22nd May - 31st May and we have applied for a refund /credit voucher to make my trip. Despite of the frequent emails and almost daily phone calls with MMT team, we are yet to hear a responsible answer from MMT end. Hitting more at our sentiments, this morning we had been informed by MMT customer care executive that Air Asia had officially denied for any credit against this booking, this is really unacceptable to any customer.

Given the circumstances, we are left with no option other than approaching to look into this. Failing to an acceptable solution, we are irritated enough to go dirty on social media about this incident and last but not least option thought is to approach competent authority of law.

I had been a loyal customer of makemytrip and mostly avoided using foreign service providers, however this incident had changed my perception.