[Resolved] MakeMyTrip India — mmt doesn't care about the customer when any issue arises | |||
I booked a oyo room thru mmt for my friend. The stay starts from 18th sept, 2019 (Tomorrow) to 25th sept, 2019. When i called the hotel to inform late check-in, i was informed by the hotel that they no longer have contract with oyo and cannot allot a room. I contacted mmt and they told me that they will get back to me within 1 and half hours. But its more than 8 hrs now. I didn't even got a single call till now. Meanwhile i called mmt 3 times and each time i got the same reply that someone will call me within 1 and half hours. Now i have to make a new booking. I believe these people doesn't care about customers when there is any issue arises. I need double the amount of what i paid for the stay for the frustration i'm having right now. Was this information helpful? | |||
Mar 20, 2020 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Feb 13, 2020 MakeMyTrip India Customer Care's response Dear Customer, Apologies for the trouble caused to you We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further. We are unable to trace the details with the email address and phone number provided by you. Regards, Team- MakeMyTrip Care | |||
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