[Resolved]  MakeMyTrip India — mmt wrongly debited my account & booked the flight ticket, i want mmt cancel the flight ticket and give me full refund

Oct 07, 2017

Updated by Debarati Paul Hi Makemytrip team,

Thank you for your response.
My alternate mobile number which has given to my MMT account is- [protected]
The email id- malinimitra.[protected]@gmail.com
I would expect a fair resolution this time.

Warm regards

Oct 10, 2017

Updated by Debarati Paul To
Makemytrip team,

On 7th October it was last updated that they are looking into this and the case has been forwarded to Jet airline on priority basis.
After that I have sent so many messages to Facebook account of MMT, but no getting any response.
I wrote a review to get my answer, that too was hidden from their time line ! Just see that I can't write review on their site now!

I want to ask why Makemytrip doing like this ??
Why they are not resolving my complaint and close this case ?
Very disappointed!

Oct 11, 2017

Updated by Debarati Paul On 24th September I booked jet airways flight ticket for9th Jan from Yatra.com, details-
Jet airways- 9W-2474
Airline PNR- XVTPOB
Amount charged-8266/-

At the same time when I am just checking the same flight charge in Makemytrip, suddenly they debited my money and booked the same flight ticket, but I didnt proceed to payment even not put the opt also(though being MMT customer my bank details I keep save there.) As per bank this is happened due to technical error of MMT payment gateway. details-
Booking ID: NF[protected]
Jet airways- 9W-2474
Airline PNR- FIUJIO
Amount charged-8416/-

I immediately informed both MMT and jet airways to cancel my flight tickets and give me full refund, coz if I cancel I will get very less amount. After several follow up I have not received any positive response yet. They told I only get very less amount after deduction of cancellation charges and penalties.

I want airlines and Makemytrip to cancel that ticket from their end and give me full refund. Why I will accept this type of injustice with is not my fault? I will escalate this issue until I get justice.

1. MMT informed me that airline confirmed them If I have same flight same time booking with same details then they will initiate full refund.
I have same flight booking with same details as I mentioned earlier. They informed me if airline initiate full refund then MMT process full refund immediately.

2. MMT wrongly debited my money Rs.8416 and booked the same flight ticket which already I have been purchased. That is my fault ?

3. Being a MMT customer I keep save my all details along with my bank details in MMT, as per bank MMT is authorised with them, that's the reason they debited the money without otp. That is my fault ??

4. When I already purchased the same flight ticket then why shall I book the same flight ticket again and let go my 8416 rs wasted ? Why I will not get full refund ? Why should I pay cancellation charge and penalties?