MakeMyTrip India — unethical behaviour, misleading, wrong, itenary incomplete package

Address:	Gurgaon, Haryana, 110007
Website:	makemytrip.com

Recently i was traveling along with my family thru mmt with booking id nl[protected]. We faced many issues during our travel. Highlighting all
1. Pickup and drop facility from hotel was unavailable; we were forced to walk more than half a km distance from our hotel every time we had a pickup or drop. Hotel is located at very sloppy hills.
2. Missing sightseeing on 27th dec. ‘tiger hills’ due to delayed arrival of driver at 5am instead of 4am.
3. Even after escalating to customer support team for multiple times, they couldn’t arrange cab at hotel so, we carried our baggage for city transfer.
4. Another sightseeing ghoom monastery was skipped on 27th which transporter took us on 28th only upon reminding that the place cannot be covered if not covered that time as we had to transfer to different city same day.
5. Around 12:30pm on 28th dec, 2017, transporter dropped us ~5km far from our hotel central hill resort; saying here onwards other driver will come to serve you. We dialed customer care again and remained on call almost 3:30 hours to arrange a pickup for us. We did dropped several mails as well.in between we received calls from previous transporter demanding inr 900 to drop us hotel. After waiting for 2:30 hours with baggage at 3:00pm a rammed omni arrives for pickup without window glasses, seat belt and pathetic driver. Driver rashes us in high speed to hotel saying ‘hotel zinda pahuncha dunga’
6. On 28th also we missed all of our sightseeing. At 3:40pm, we addressed another issue. Different itenary was distributed among us and transporter. Transporter itenary had no sightseeing details for 28th. We again called customer care for sightseeing but they couldn’t arrange our sightseeing.
7. Hotel seems so far so good; on 29th morning we addressed that the room has damaged lock and as all other rooms are already booked, room cannot be changed. This lead to remain our room unlocked with baggage and other important things.