[Resolved]  MakeMyTrip India — wrongly my money debited and booked flight ticket, want my full refund

Yesterday 24th sep i was searching flight tickets for 9th jan'18 on both site makemytrip and yatra.com
I booked my tickets from yatra.com but suddenly due to some technical error my money was debited from makemytrip also. But i didnt want to booked the tickets from makemytip even i didn't put the otp. Immediately i called makemutrip.com and yatra.com they said they cant do anything if now i cancel my tickets i only get 530/- out of 8416/-, if jet airways cancel my ticket then only i can get my full refund. Then i called up jet airways to cancel my ticket from their end and give me my full refund. I want justice for same flight same tickets i charged twice. Hence im requesting to jet airways to cancel either yatra (8266/-) or makemytrip ticket (8416/-) and give my full refund please. Its a question of your reputation also.
I know if airlines cancel one of my booking either makemytrip or yatra.com then i can get full refund and the justice. Hence i would be expecting a positive response from ur organisation.
Regards
D. Paul
[protected]
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Nov 8, 2017
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2017
MakeMyTrip India Customer Care's response
Dear D. Paul,

We were looking into your concern but have found that a few important details are missing. As we are unable to found any transaction or booking with the help of provided contact number. We also tried calling to you to get the details but unable to get connected.

Please provide us with the following details: -

• Alternate number or number entered at the time of booking
• Correct Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care
Oct 09, 2017
Updated by Debarati Paul
Hi Makemytrip team,

Thank you for your response.
My alternate mobile number which has given to my MMT account is- [protected]
The email id- malinimitra.[protected]@gmail.com

I would expect a fair resolution this time.

Looking forward to hear from you.

Warm regards
Complaint comments 

Comments

I booked my ticket on 23rd August 2017 from DEL to AMD.
PNR no: KGBSHB
booking ID: NF[protected].
I booked my ticket in MMTWED promocode that upto 1250 INR Cashback with axis bank credit card in 21 days but not yet received any Cashback.
Hope you reply as soon as possible.

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