MakeMyTrip.com — Airline Cancellation charges levied while Spicejet has made 100% refund - NF[protected] | |||
I had booked tickets on spicejet through makemytrip. The flight was cancelled. Spicejet has refunded 100% to Makemytrip but makemytrip has deducted Rs 5400 as cancellation charges on two tickets. I didnt realise till I chased up Spicejet and theyc onfirmed that they had made full refund to makemytrip. Makemytrip just refuses to answer my complaint that i have lodged and inspite of reminders and emails, there is just no answer. This is going on since a month. Shoddy customer service and unethical practices, completely unexpected from someone like makemytrip. They have surely gone done several notches in my mind. People beware of their practices Was this information helpful? | |||
 4 Comments | |||
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Dear Pankajjaju
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that initially refund for INR 2418.00 has been initiated from our end on 17-Mar-15 with refund reference number#[protected] and the balance refund of Inr 6268 has been initiated from our end on 1-Apr-15 with refund reference number#[protected].The same should reflect in your account as per your bank processing cycle towards the original form of payment. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that initially refund for INR 2418.00 has been initiated from our end on 17-Mar-15 with refund reference number#[protected] and the balance refund of Inr 6268 has been initiated from our end on 1-Apr-15 with refund reference number#[protected].The same should reflect in your account as per your bank processing cycle towards the original form of payment. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
Sad that Makemytrip officials did not bother to act untill complaints were paid on websites.
And this seems to be matter of fact for them and work as usual.
And this seems to be matter of fact for them and work as usual.
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that initially refund for INR 2418.00 has been initiated from our end on 17-Mar-15 with refund reference number#[protected] and the balance refund of Inr 6268 has been initiated from our end on 1-Apr-15 with refund reference number#[protected].The same should reflect in your account as per your bank processing cycle towards the original form of payment. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care