[Resolved]  MakeMyTrip.com — Never received a cashback of Rs. 500 from MMT

Address:

Bangalore, Karnataka

Despite being a returning customer of MMT, It has been a very frustrating experience for me to get my cash back of Rs.500 from MMT. MMT's customer care has been pathetic to say the least. At times it takes more than an hour to connect to their customer care executive. After that many times the customer care executive disconnects the call. Besides sometimes the call to their customer care gets auto disconnected!!! and they have no courtesy to call back!! well if your payment fails on a ticket then they do call back instantly - but when you raise a service request - it is rarely replied back - despite several reminders - there is rarely any response. This is the hypocrisy that MMT stands for. I have been struggling to get Rs.500 back for a ticket that i had booked. I had tried booking the ticket on my android phone but due to some problem on their Android phone app, I was unable to make the purchase on the phone app. MMT provides Rs 500 cashback if the ticket is booked using their phone app and you use the code - "MMTAPP500". Finally I had to go to my laptop and booked the ticket and used "MMTAPP500". Somehow the MMT website was able to accept the purchase and my credit card details. Now MMT says it cannot provide cachback to me because I booked the ticket using their website and not their phone app. Even after providing the screen shots and all the info they had wanted, every one from top to bottom - is of just one opinion - "sir, you must have called us and we would have sorted the issue" I was booking the ticket at 7AM in the morning, if the ticket price goes up then who is going to pay for it? Despite talking and writing several emails to the customer care, the response has been very rare and sporadic. Not to mention the disconnected calls. I wonder are there really so many disgruntled customers of MMT that the call is on hold for so long?? Anyways, When I booked a similar ticket on Goibibo I got instant discount of Rs. 500 on my purchase - no problems of cashback problems. This is the difference between goibibo and MMT. Beware people to book your tickets using MMT. MMT just does not care for their customers. The only thing they know is how to make life difficult for their customers.This treatment is meted out to me who has been a returning customer to MMT and have purchased about 7-8 tickets from them previously. The only thing MMT is interested is in making "memorable memories". Yes they have definitely made it this time for me - a painful memorable memory. People, do not trust MMT. They are not worth your time. It is better to trust Goibibo and i have not been had any problems so far with it. MMTs customer care is the worst I have interacted with. You can trust anyone but not MMT to resolve your query. Have a nice day ahead!