[Resolved]  MakeMyTrip.com — Refund money has not been given

Address:	New Delhi, Delhi
Website:	makemytrip.com

I made my reservation (NF[protected] for a flight leh -> Delhi, 13 Aug. The reservation failed due to some server problems. 13260 INR Has been deducted from my credit card, but I haven't got a ticket. I have called MakeMyTrip.com Several times, and they have ensured me I'll get my money back within couple of days. I kept calling them after each deadline they gave. The said 3 days, 4 days, 4 more days and so on.

Dear Mr. Zurad,

Thank you for contacting MakeMyTrip Customer Support with regard to delay in processing of refund for Booking ID NF[protected]

With reference to your e-mail, we sincerely apologize for that there has been a delay from our end to process the refund.

We would like to update you that your query has been forwarded to the accounts department to expedite refund. Please provide us time till 04/08/2015 17:00:00 to resolve this issue. We will continue to follow up on the request to get your refund processed in due course.

Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

For any further assistance, we are available round-the-clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may write to us by clicking on 'Reply E-mail', dropping a separate e-mail to '[protected]@makemytrip.com' or visiting us at www.MakeMyTrip.com.

We value you as a customer and look forward to assist you with your travel plans.

Yours Sincerely,

Ramkrishnasinh
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail:[protected]@MakeMyTrip.Com

Finally they told me I need to send them a bank statment which I did. I was kindly waiting for my money for another month. They told me when I called them again that it has to be a full statment from the date of transation till then. I kindly sent another document, it was really weird why they haven't called my but I had to call them to get to know they need diffrent document. Anyway I did sent bank statment and I has been another 2 week since I haven't got any refund. I have escalted my case to menager level. He said:


Greetings from Make My Trip!

Please accept our sincere apologise for delaying in addressing your complaint.

In reference to your complaint regarding the refund not done of your failed booking. Please note that we are validating the details and will be initiating the refund of INR 13260.00 on 05th Oct towards the same form of payment which will reflect in your as per your bank's processing cycle.

We thank you for writing to us!

I hope that your complaint was addressed and resolved up to your satisfaction.

Regards
Esha Tanwar
Team- Management

India Toll Free:[protected]
Postal Address:
MakeMyTrip India Pvt. Ltd.
243 SP Infocity, Udyog Vihar Phase 1, Gurgaon,
Haryana - 122 016, India

There are no money on my bank account yet, and NO CONFIRMATION OF SUCH A TRANSFER HAS BEEN SENT TO ME.

THIS IS THE WORST WORST WORST @@@@@@!!! travel website in INDIA and I would never do any transation with them. I WANT MY MOENY BACK