[Resolved] MakeMyTrip.com — Refund not done | |
I was booked tickets via Makemytrip on Oct 7th 2014 to fly from Goa to Mumbai on Jan 15th 2015 from Spicejet but due to some problems with the airlines the tickets got cancelled and i got a call from the same airlines that the refund will be process within 14days. Everything was going smooth. After waiting for almost 1 months i called Spijest and confirmed that the refund was proceed from there end and they transfer the money to Makemytrip accouint, after their confirmation I called to Makemytrip for inquiry the refund process they asked me to wait for 7days to get the refund in my account, but the refund was not done after that i called them several times almost 3months for the refund but the useless, careless, thick skinned employers kept saying, we” are sorry for the inconvenience we are working on it please wait for another 7days we will defiantly refund your amount also we passed this matter to higher authorities.
It’s almost 4months over and I have not yet received my refund till date.
I seriously think those get salary by cheating the customers like this. Govt should take serious action against these companies and I am going to spread the word of this stupid company to all the people i know in this world who will never ever book tickets from this cheating company anymore.
Name: Sukanya Bayan
Booking no: NF[protected]
Booking Date : 7th Oct 2014. Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved | |
3 Comments | |
Comments
Dear Bayan
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that initially refund for Indigo flight booking of INR 6138.00.00 has been initiated from our end on 29-Dec-14 with refund reference number# [protected] and balance refund for Spice Jet flight booking of Inr 5712.00 has been initiated on 24-Apr-15 with refund reference number #[protected]. The same should reflect in your account as per your bank processing cycle towards the original form of payment. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that initially refund for Indigo flight booking of INR 6138.00.00 has been initiated from our end on 29-Dec-14 with refund reference number# [protected] and balance refund for Spice Jet flight booking of Inr 5712.00 has been initiated on 24-Apr-15 with refund reference number #[protected]. The same should reflect in your account as per your bank processing cycle towards the original form of payment. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
Dear Sagarvu
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that refund for INR 4993.00 has been initiated from our end on 18-Feb-15 with approval code#26061 and same should reflect in your account as per your bank processing cycle towards the original form of payment. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that refund for INR 4993.00 has been initiated from our end on 18-Feb-15 with approval code#26061 and same should reflect in your account as per your bank processing cycle towards the original form of payment. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care
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And the bank is not aware of Such a RR number and they are saying they cant do any investigation unless I provide a mail confirmation of the refund.
I have contact the customer care for about 20-25 times and every time they are saying the same. They have the worst user account portal where I have escalated my complaints 6 times and even then I am not getting any email communications from them.
It is evedent that its their fault and refund is not done from their side because that must be the only reason why they are reluctant in giving me the transaction details or email comfirmation about the money.
So Please help me in sorting the issue.
They are the worst service providers and the customer care is the no1 guys who dont know anything about work ethics.
My booking id-NF[protected] Contact: [protected]