Malaysia Airlines — Delay and Damage of Luggage

Website:

www.malaysiaairlines.com/my/en/contact.html

The Manager,
Malaysian Airlines,

Subject: Compensation-Claim

Sir,

I was passenger of your airlines. I bought tickets of Malaysian Airlines as per following details:
1. 10th february 2017 -
Go Air Flight no. G8/163 from Lucknow to New Delhi
MH 0191 Delhi to Kaula Lumpur and
MH 0750 from Kaula Lumpur to Hochiminh City
2 20th February 2017-
MH 751 Hochiminh City to Kuala Lumpur
MH 190 from Kuala Lumpur to New Delhi
Go Air G8 207 from New Delhi to Lucknow on 21st Feb. 2017 morning.

The inconvenience started from Ho Chin Min Airport, when my Flight no. MH0750 to Ho Chihmin City on date-11th FEb. 2017 reached destination. I was shocked to find that both of my Suitcase did not arrive at Ho chihmin city. The ground staff at Hochihmin city were unable to provide me any information about my mishandled Suitcase.

After lots of trouble, the "Lost and Found" Department filled a PROPERTY IRREGULARITY REPORT.

I had an important meeting at 14 hrs on 11th February, 2017 and I was left with no documents and even no clothes to wear.I faced lots of inconvenience with no cloths and no importance documents with me, which were required to attend the meeting at 2 PM that day and I had to cancel all booked venues and program in the absence of my suitcase. Later I received my Luggage at night and spoiled the whole day.

Further while returning back on 20th Feb by Flight no. MH 190, when I reached delhi. After kept waiting long for my Luggage, I received it at very late but again shocked to see the condition of Suitcase, which was broken at Handle and lock and also the cover tempered with scratches, which was not a NORMAL WEAR AND TEAR and was as a result of obvious mishandling. I must mention that in Hochihmin city, I was charged extra amount o[censored]SD245 for extra baggage weight. and I received broken suitcase in return.

Unfortunately my experience with your Airlines was bitter and I had to face many difficulties and inconveniences besides mental and financial harassment. The luggage which was supposed to be carried to Lucknow on 21st FEbruary morning but I had to manage to go in New Delhi city to my known to keep the Suitcase at New Delhi itself as it was not in position to carry to Lucknow. The Airline could not take care of my single baggage on which I was dependent for all my day to day and professional requirements.

The mishandling of my suitcase (While going to Hochihmin city) not only forced me to do shopping for my basic necessities items at Hochihmin city such as clothes, shoes etc but also it made me to cancel my preplanned meeting, which further lead to me financial loss for the cancellation of meeting venue, Transportation and other bookings for which I was not at all responsible.
Further again the mishandling (While coming back to New Delhi) caused damage to the "Brand new Aristocrat suitcase, which was not my property and would spoil my relation to the actual owner.

In nutshell, the mismanagement has spoiled our whole trip purpose and I faced lots of inconvenience and physical strain and mental harassment.

Now I want you to compensate against my losses of time and money for putting us in the state of Mental and financial harassment, agony and humiliation besides compensating for the damaged suitcase. The details are as under:
1. Clothing & Shoes Bills for attending the meeting on 11th Feb, 2017 Rs 5000.00 (Around 75 USD)
2. Travel for shopping (Taxi & fuel Charges) – Rs 700.00 (Around 10 USD)
3. Cancellation charges for booking of meeting venue. Rs 10000.00 (Around 142USD)
4. Compensation against inconvenience to me- Rs 20000.00 -Around 285 USD)
5. Compensation for loss of New Suitcase: Rs 10000.00- Around 143 USD)

6. Passengers-
1. Gaurav Khanna
7. Enclosed documents-
1. Copy of PROPERTY IRREGULARITY REPORT AT HOCHIHMIN CITY DATED 11TH FEB 2017
2. Copy of DAMAGED BAGGAGE REPORT AT NEW DELHI DATED 20TH FEB 2017

Let me introduce that besides being a Indian government official, I am an International level coach for Badminton and also an International Technical officials. We are frequent travellers and deal with Airlines of elite class and we have travelled and dealt with all Airlines but I have never received such inconvenience before especially the late receipt of my Baggage on 11th FEb at Hochihmin city and again damage of my New Suitcase on 20th FEb, 2017 which returning back. . (For your reference this is the same event where the Malaysian Star Lee Chong Wee and Indian Star Saina Nehwal plays).

I am expecting your commitment for compensation claim within 2 days of the receipt of this mail failing which I have no other way left but to take a legal stand in the matter besides informing to Press person regarding the hardship caused by the mismanagement of your Airlines staff.

Please treat this matter at high priority and take some needful action soon.

Thanking you

Yoursfaithfully

Gaurav Khanna
LD-106/B,
OlD RDSO Colony,
Lucknow -226011.
Mobile: [protected]
Email id- [protected]@gmail.com

Copy to:-
1. https://www.consumercomplaints.in/china-eastern-airways-mishandling-of-baggage-c...⇄
for information.

Thanks and Best regards,

GAURAV KHANNA
Mobile No. [protected]/[protected]
Address:
LD-106/B,
RDSO Colony,
Lucknow 226011.