China Eastern Airways — Mishandling of baggage.

Address: Lucknow, Uttar Pradesh, 226011

Website: www.flychinaeastern.com

The manager,
China eastern airlines,
Thapar house, ground floor,
124, janpath,
New delhi-110001.

Subject: compensation-claim

Sir,

I was passenger of your airlines. I bought tickets of china eastern as per following details:
23 april - mu 556 ccu to kmg & mu 2494 kmg to wuh
2 may - mu 2493 wuh to kmg & mu 555 kmg to ccu

The inconvenience started from wuhan airport, when my flight no. Mu 2493 was delayed for more than a hour. Furthermore, while returning from kmg by flight no. Mu 0555 to ccu on date-2nd may, 2016, i have arrived at ccu airport but shocked to find that my suitcase has not arrived at ccu from kmg. The ground staff at ccu were unable to provide me any information about my mishandled suitcase.
They provided me few documents including pir to fill. While filling up all the documents at ccu airport, the ground staff promised me that i would receive my luggage, the next day i. E on the morning of 4th may 2016.

I had an important meeting at 11hrs on 3rd may, 2016 at lucknow and i was left with no documents and even no clothes to wear.

Further i had to go for a joint family trip along with my family members on 4th may, 2016 and i was shocked when i heard the news from your staff that the respective flight from kmg to ccu is cancelled on 3rd may, 2016 and i will not be able to receive my luggage on 4th may, 2016. Having no option left, i had cancelled my one day booking and planned to proceed for the family trip on 5th may, 2016 but again i received a bad news that my luggage will not reach on even 5th may, 2016, which forced me to cancel one more day of enjoyment with family.

Later, i was intimated that i will not even receive my luggage on 6th may, 2016 as the courier agent has to deliver the same by train only and then only it will reach at the given address at lucknow, which take one more day. At last i received my luggage on 7th may, 2016 at around 11 am but painful t but painful t but painful to intimate that the chocolates which i have brought for my kids were all melted and spoiled. Perhaps the airlines couriers’ agent brought my suitcase in the non ac compartment of train. I understand that the airlines would not consider this complaint with a claim that why i have brought eatables in my suitcase but it really hurts the sentiments of me and my kids.

Unfortunately my experience with your airlines was bitter and i had to face many difficulties and inconveniences besides mental and financial harassment. The luggage which was supposed to be with me on the night of 2nd may, 2016 reached to me after 4 days i. E. On 7th may, 2016. The airline could not take care of my single baggage on which i was dependent for all my day to day and professional requirements.

The delay of 4 days not only forced me to do shopping for my basic necessities items such as clothes, inners, woolens, and shoes etc. As per bills but also it made me to cancel my preplanned holiday family trip, which further lead to me huge financial loss for the cancellation of hotel, transportation and other bookings for which i was not at all responsible.

In nutshell, the mismanagement has spoiled our whole trip purpose and not only me but my family and kids have also faced the adverse related consequences. This incidence had adversely affected the sentiments of my kids too.

I have the record of all emails made with representatives of china eastern airlines. I also have the bills of most of the expenditures incurred by me in connection with the cancellation of my travel trip.

Now i want you to compensate against my losses of time and money for putting us in the state of mental and financial harassment, agony and humiliation. The details are as under:
1. Clothing & shoes bills for attending the meeting on 3rd may, 2016 and managing for 4 days = rs 19800.00 (Around 295 usd)
2. Travel for shopping (Taxi & fuel charges) – rs 700.00 (Around 10 usd)
3. Cancellation charges to tours & travel coy. For cancellation of hotel booking, transportation and others charges= total rs 33000.00 (@ rs 11000/day for three days i. E on 4th to 6th may, 2016)- around 492 usd
4. Compensation against inconvenience to me - rs 10000.00 - around
5. Compensation against sentiment hurts of my family members as a result of cancellation of initial two days of booking =30000 (For - 10000x 3 members i. E my spouse and two kids)
6. Passengers-
1. Gaurav khanna
7. Enclosed documents-
1. Copy of ticket
2. Copy of boarding
3. Copy of property irregularity report (Pir).
4. Copies of various correspondence made with china eastern airlines.

Let me introduce that besides being a indian government official, i am an international level coach for badminton and also an international technical officials. We are frequent travellers and deal with airlines of elite class and we have travelled and dealt with all airlines but i have never received such inconvenience before especially the 4days late receipt of my baggage. On 2nd may, 2016, i was returning after officiating badminton asia championships held at wuhan from 26th april to 1st may, 2016. (For your reference this is the same event where the chinese star lin tan and indian star saina nehwal played).

I am expecting your commitment for compensation claim within 2 days of the receipt of this mail failing which i have no other way left but to take a legal stand in the matter besides informing to press person regarding the hardship caused by the mismanagement of your airlines staff.

Please treat this matter at high priority and take some needful action soon.

Thanking you

Yoursfaithfully

Gaurav khanna
Ld-106/b,
Old rdso colony,
Lucknow -226011.
Mobile: [protected]
Email id - [protected]@gmail.com