| Address: | New Delhi, Delhi, 110018 |
I recently travelled from bangkok to delhi with connection at kuala lumpur. Our baggages were supposed to reach delhi on the same flight, 29th oct 2017 at 10pm in night. We checkin the luggage at bangkok airport and were given the bag tags to collect directly from delhi del airport.
Flight no
Mh0789 - bkk - kul
Mh0190 - kul - del
Travel date - 29th oct 2017
Passenger name -
Amandeep singh trehan
Yashpreet kaur
But when we reached we came to know that the baggages were left at malaysia airport itself.
"oh god, are you serious, am i travelling in bus or train, even they care for the passenger luggage."
After filling up the baggage claim form we were being assured the call back by next day morning by 10:30am -11am max. But who knows it was just a trick by the malaysian airlines and the air india sats to ask us to leave the place and gave the assurance of our baggage intimation by tomorrow morning definitely.
Now the real trouble started, no call or intimation for more than 24 hrs after baggage loss. Tried to contact them on their 3 different number [protected] (24/7),[protected] / 29 (9-5pm). And guys you will be amazed to know none of the person picks up the call at all the given number. Oh #, even worst than any domestic call centre startup, even they picks the call.
I keep on trying calling them continuously and no one was picking and after 30-40 attempts someone picked the call. I asked the reason for not picking the call. This was the reply i received.
"sir we have 4 phones installed here only 1 person to answer on those". So is this my fault or the customers who booked their flight from malaysian airlines. We don't care how many staff you have or not, we want the call answer thats it. Don't give dirty reasons.
So till now after approximate 40 attempts 1 got 1 reply on call. So i was asked that it will come in todays night flight same time and i can collect from airport since my spouse had the flight very next day to dubai.
So around 9 pm in the night i tried to call them again and this time on the 24/7 number and nothing could be worst than this. Same thing no one picking up the call.
This was really frustrating and annoying.
Then we got the message from the same number
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This is the customer service response of an international airlines. When you were supposed to intimate me in the morning and i am asking about the status in night at 9 pm, i am getting the reply of i will confirm you by 11:30 pm.
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Now if i am ready to come to collect my luggage as i have my flight next day early morning to dubai, will i wait for courier guy to send after 3 days now. I already mentioned them about my priorities.
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Now after reaching the airport at 11:30, i kept on begging the airport authorities to ask any members of air india sats team to come and meet me outside the airport. I request multiple time on the messages to pick my call, "pick my call plz, plz come to gate 4, plz come" and everything. Literally these people let us beg in front on them for the luggage.
Multiple sats people passed and enter the gate and nobody bothered to help to just call sandeep saini, team lead of air india sats for lost baggage queries and all, he made the report yesterday night for us. They pick call 1 times and don't reply for next 25 times.
Lets now switch the focus on the email reply, could you expect anything better on email, clearly no. 2 days no reply on emails too.
People looped on on emails
Mhdel. [protected]@malaysiaairlines.com, sandeep. [protected]@aisats.in, dhiraj. [protected]@malaysianairlines.com, anneliza. [protected]@malaysiaairlines.com
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All i appreciate is the police authority at the entrance who helped us well and were asking the staff at airport to call air india sats staff from inside who could listen to us.
Luckily we got all our 4 luggage at around 1 pm and this time one of the bag as unzipped. Holy #. Nothing worst than this.
Few open question team
Why the malaysian airline don't bother about their customer and treat them like hell.
Why i had to call enormous time to all their customer service number.
Why they had the baggage complaint number if they cant pick those call up.
Why no replies to any of the emails
Why 1 bag was in open zip condition.
Who will pay for the business loss that occurred due to delay in baggages as my spouse missed her makeup appointments due to this
Few snapshots attached for the call attempts and the customer care details shared the sandeep saini air india sats
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