[Resolved]  Malaysian Airlines — Incorrect Information Provided by Malaysian Airlines Customer Care Executive

Address:

Bangalore, Karnataka

Dear This is to inform you that, my wife was suppose to travel to Malaysia on 17th May by flight no. MH146 at 7.40 am and along with my Mom (Grace Philomina Saldhana) and Son (Daksh Dave Prabhu) and reference number of the tickets KQ72X but, the customer care executive at the Malaysian Ticket counter in Melbourne Airport didn't allow my wife to board the flight since, I didn't have the Malaysian Visa on the passport which is ideally not required since, I had met all the below mentioned condition confirmed by the VFS office at Bangalore and Malaysian Immigration office. I have written communication from the immigration office of Malaysia as well as a confirmation over the phone that, If there is a valid tourist visa to Australia and travelling by Malaysian Airline landing at KLIA the Indian Citizen don't require an tourist visa to Malaysia. CONDITIONS FOR APPROVAL OF TRANSIT WITHOUT VISA FACILITY 1). Transit without visa (TWOV) facility is not offered other than to Indian Sub Continental Countries citizens. 2). TWOV cannot be given to visitors who do not possess visa from 3rd country of destination as follows: • Australia • New Zealand • United States of America • Japan • China • Taiwan • South Korea 3). TWOV facility cannot exceed more than 120 hours (5 days). 4). TWOV facility is not available at entry point other than Kuala Lumpur International Airport (KLIA) and Low Cost Carrier Terminal (LCCT). 5). TWOV cannot be offered to passenger sponsored by airlines other than Malaysia Airlines and Air Asia. At present only MAS and Air Asia have agreed and accepted all terms and conditions imposed by the Malaysian Government. 6). TWOV cannot be given to visitors who do not fulfil the following: • Valid national passport or internationally recognized travel document; • Travel documents valid for more than six (6) months from the date of entry; • A return ticket to country of origin; • Not listed in the Immigration Department’s suspected list. 7). There will be no extension of TWOV facility. 8). Permanent resident and long term pass holder are not bound to any of the TWOV regulations and condition stipulated above. Further, the approval for “Transit without Visa” is at the sole discretion of the Immigration department. Since, your customer care executive at the Malaysian Ticket counter in Melbourne Airport is not aware about the process. I need to re-book my flights to Bangalore by paying extra money and lost money for the hotel accommodation made in Malaysia and flights booked to travel with in Malaysia. Request you to refund the money and losses made due to incorrect information provided by the Malaysian Customer Care executive. Regards, Prabhu.