[Resolved]  Manipal Hospital - Airport Road Bangalore — Not allowing to buy medicines at midnight

Address:

Bangalore, Karnataka

It was 23rd Mar’14 @11.30p.m. and I was in urgent need of MEFTAL-P as my son was suffering from high fever and the doc had asked me to immediately administer this medicine to him. Manipal hosp. being in our vicinity I immediately reached there only to be surprised, I was stopped by your security guards at the emergency entrance, they informed me that some auditing was in progress and the security chief had informed them not to allow anybody. I was agitated as I wanted this medicine immediately and informed the security to call the security chief immediately. They did not call the security chief but immediately allowed me inside, on reaching the pharmacy I found no sign of any audit. I informed the pharmacist that I wanted Meftal-P he immediately agreed but suddenly checked the system and informed me that it was out of stock and also informed me to buy it from CMH hospital which I later did. How on earth a renowned hospital WHICH ALSO CATERS TO INTERNATIONAL PATIENTS be out of stock of a generic OTC medicine which was so essential for paediatrics when they also had a pediatric specialty section. I think the pharmacist did not give the medicine only at the behest of the security guard who could have gestured not to give the medicine to me by gesturing from behind. I am penning this because it was an act of being inhumane to someone whom they did not even know and this could have led to a patient’s death incase someone was in need of a life saving drug not that Meftal –P is also equally so. I want these perpetrators to be booked and hope you will do the necessary as only then you can repose confidence which you have already been losing among the customers whose family members are being treated in your hospital. LIFE IS NOT ON AT MANIPAL……..I tried to update this in their portal but they do not even have a section for complaints and their feedback section does not take too many words...