Manipal Hospital — I'm complaining about the Ultrasound/x Ray Dept staff at the counter

I took appointment today with orthopedic doctor at manipal hospital goa. Since, i'm avworking lady i specially took leave from office to get the ultrasound done. But when i went for a test the lady at the counter informed me that dr charu is not available now. So i requested her to give me the appointment so that i can come to hospiatl again at the fixed time to get the tests done. But the lady at counter very rudely and cunningly answered that she don't know what time the doctor is available and hence she cannot give me the appointment for today or tomorrow or on future dates. The attitude of lady was not at all good and she was not ready to provide any solution to my problem. Infact she informed me to take out time for whole day and sit in the hospital and proceed for test as and when the doctor comes. I'm highly disappointed by the kind of service hospital is providing at the counters. We are spending so much and yet we are not getting any co operation from the staff side at hospital.