Marico Limited — Saffola Honey

Address:Flat number:403, Poornima Residence, near paradesamma temple, old village, chinnamusidiwada, pendurthy-530071

Recently I have purchased two suffola honey 1kg bottles from reliance jio mart (batch number K51, PKD on 09OCT2021). after using 3/4 of the first bottle whole family suffering with savior cough. As a doubt I have checked the honey bottle and noticed its completely sugar syrup. Yes the bottle is filled with complete sugar syrup. I am using honey from last 15 years I can easily identify. I have kept both the suffola honey bottles with me. I need to escalate this to suffola managment.
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Please refer attached image, I have another unopened bottle for any purity test.

Dear Chaitanya,

At the outset, we would like to thank you for being a Marico consumer. We also appreciate that you have taken time to connect with us on our product Saffola Honey.

Saffola Honey is 100% pure, free from added sugars & free from any form of adulteration. Honey is a natural product and is supersaturated solution of glucose, fructose etc. Crystallization of honey is a natural phenomenon and is an indicator of purity of honey. During crystallization, the glucose in honey precipitates out and this appears to be solidified or like crystals as noticed by you. Different varieties of honey will crystallize at different rates, and a few not at all. Saffola Honey is pure, even if it crystallizes and it is completely safe to consume. The crystallization aspect has also been clearly declared on the Saffola pack label.

We assure you that all our products go through stringent quality checks to ensure that consumers always get best-in-class products

Further in order to address your feedback, request you to kindly share the following details for an appropriate action to [protected]@marico.com .
- Your contact details – detailed address and phone number.
- Date and Place of purchase
- Photographs of the Saffola Honey bottle capturing Batch No. & Packed date mentioned above.

We assure you of our best attention at all times.

Regards,

Marico Consumer Services Cell
ISO 10002 Certified
Dear Chaitanya,

At the outset, we would like to thank you for being a Marico consumer. We also appreciate that you have taken time to connect with us on our product Saffola Honey.

Saffola Honey is 100% pure, free from added sugars & free from any form of adulteration. Honey is a natural product and is supersaturated solution of glucose, fructose etc. Crystallization of honey is a natural phenomenon and is an indicator of purity of honey. During crystallization, the glucose in honey precipitates out and this appears to be solidified or like crystals as noticed by you. Different varieties of honey will crystallize at different rates, and a few not at all. Saffola Honey is pure, even if it crystallizes and it is completely safe to consume. The crystallization aspect has also been clearly declared on the Saffola pack label.

We assure you that all our products go through stringent quality checks to ensure that consumers always get best-in-class products

Further in order to address your feedback, request you to kindly share the following details for an appropriate action to [protected]@marico.com .
- Your contact details – detailed address and phone number.
- Date and Place of purchase
- Photographs of the Saffola Honey bottle capturing Batch No. & Packed date mentioned above.

We assure you of our best attention at all times.

Regards,

Marico Consumer Services Cell
ISO 10002 Certified

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