Marico — Urgent Quality Issue and Request for Replacement of Edible Oil Saffola .

Dear Saffola life /Saffola gold Customer Service Team,

I hope this email finds you well. I am writing to bring to your attention a significant quality issue with a recent purchase of Saffola gold 5Ltrs edible oil, which I bought from Vipin Store & Bakers, Krishna complex, chakkarpur, Gurgaon purchased on 21/09/23

Upon opening the container, I immediately noticed a strong and unpleasant odor coming from the oil, and the oil appeared to have an unusual color and consistency. When I attempted to use it in my cooking, the results were disappointing, as it imparted a strange taste to the food. This is certainly not the quality I have come to expect from safola Oil Company.

I am deeply concerned about the potential health implications o[censored]sing this oil, and I cannot continue to use it in my cooking. I have always trusted your brand for its quality, and this experience has left me disappointed and worried.

I kindly request the following actions to address this issue:

1. Replacement: I request an immediate replacement of the safola gold edible oil, which is of the same batch as the one I purchased, and is free from any quality issues.

2. Investigation: I urge your quality control team to thoroughly investigate the batch in question to ensure that such incidents do not occur in the future and to maintain the trust of your loyal customers.

3. Refund: If a replacement is not possible or if this issue persists, I kindly request a refund for the purchase price of the oil.

To facilitate this process, I have attached a copy of the receipt as proof of purchase. Please let me know the steps I need to follow for the replacement or refund process, as well as any other information you may require from me.

I appreciate your prompt attention to this matter and your commitment to maintaining the high quality standards that your brand is known for. I trust that you will take this matter seriously and resolve it promptly.

Thank you for your understanding and cooperation.
Sincerely,
Manoj Swaika
651 housing board
Saraswati vihar
Gurgaon haryana 122002
Manoj.[protected]@gmail.com