Maruti Suzuki — Damage Of Car By Service Centre

Address:

Kolkata, West Bengal

Good Evening, This is to bring to your notice, the poor service provided by Authorised dealer; Code No 0601 " Machino Techno Sales LTD" . I bought my car on 24 Dec 2013, it is only 2 months old. I am Doctor and posted in Kolkata unfortunately my car met with an accident on 15 march it has a dent on rear dickey (boot) photograph Pic 1 attached. i had got my car picked up from my hospital on 18 March 2014 as they told that they will not work on 16, 17 March They called for collection of my car on 20 March on reaching service centre i could find following default. 1. although the complaint was only regarding the dickey but the rear doors of the car was also touched. 2. there were scratches on both side of the car on both rear and front doors. 3. dent of the car was not completely taken out along with it the paint job which was done was substandard. it was more like a job done by local service centre. 4. left rear door of the car had red paint on it which was shocking as the colour of my car was grey. 5. anterior bumper protector was removed and hanging when the car was delivered to me. 6. the anterior of the car was dirty when the car was delivered to me . 8. people who are responsible for this condition are General Manager:- Diptendu Pati Body Shop Manage:- Pradeep Kumar Mishra Samanta Debdulal i have gone to the service centre twice and my every visit to it costs my 1000rs along with inconvenience faced by my patients and by me . i am senior doctor and i have been harassed by continuous visit to your service centre. Mr PK Mishra made the bill of the small dent of Rs 4000/ without telling me the justification of the amount asked. I would like if you could give me justification as i have attached the photo of the dent . Irresponsibility on there part is that they have not taken any photograph of the dent and nor did they do any survey. . Although the damage was only on the rear boot(dickey) but i dont know why did they touch the doors of my car. along with they had put scratches on my car. teflon coating of my car is removed and my car looks as if it is 3-4 yr old. there was also red paint on my car which i assume was due to negligence on the part of work shop people. car door protectors look all faded and white because they had put some chemical/ powder on it. no effort has been made by them to correct it and every time i go there, they take polish and buff and start rubbing it. the dent of the car is not completely removed and paint which has been done has dust particles in it. they were also unable to make a job sheet as they are incompetent and lazy to work. on conversing with them they have told this is the best they can do. so i have told them to give me in writing, which they didnt do. my car is still with service centre and i have the complete data along with photographs of the work done. Regards. Tapan Singh Ph no [protected] car no JH 02 AB 5237 chasis no 453174