[Resolved]  Maruti Suzuki — Deficiency of service

Address:

Mumbai City, Maharashtra

I wish to bring to your attention on the deficiency of service displayed by one of your authorized service centre, M/s Spectra Motors ltd (Borivali east branch). My car(Maruti Dzire) was given for servicing on 1st Aug 2014, at the Spectra Motors service centre. The car was brought back by the service centre staff and parked inside the building premises at about 8pm, the same evening. The next day morning, we observed that the rear passenger car seat had a hole, evidently made by a rat. On opening the trunk, the rat was very much visible and hid in a place where it could not be traced. I immediately informed the service station Manager who informed me that he would sent someone to have a look. In the evening, one of the service centre staff had a look at the car and after an inspection stated that there were no indication of the presence of rat and that the rat may have escaped. Taking his word, it was decided to take the car the next day to the service centre to inspect and evaluate any serious damage by the rat. The next morning, we once again observed, evidence of the rear passenger car seat having been chewed at the same place. On opening the trunk, the rat was again visible and again hid at a place where it could not be traced. The car was taken to the service centre and the staff there were requested to immediately to take the car of inspection as the rat was very much inside the car. The staff however informed that the inspection would take time and we would be informed as and when the car was taken on the jack for inspection. There was no information however, and the car was delivered the next day. We were told that there was not rat inside the car. No justifying reason was given as to how the rat got inside the trunk of the car. It is very much evident that the rat got into the trunk of the car when the car was in the service centre. I therefore request that Maruti should take responsibility for this lapse of service which has lead to damage to my car seat and compensate me accordingly. Maruti should also have a look at the sevice centre where the present set-up makes it vulnerable for entry of rats/rodents into a car.