Maruti Suzuki — Ertiga servicing and repairs

Address:	Gurgaon, Haryana, 462016
Website:	www.marutisuzuki.com

Dear Sir, I had got my maruti 'ertiga' registry no. MP04CK3104 serviced by Jeevan motors bhopal, from their work shop located in Govindpura industrial estate, on 24th Dec'15. While handing over the vehicle i categorically told them that my central locking alarm is getting activated suddenly and at random, without any body even touching the vehicle. After servicing they told me that the frequency setting of the system had been adjusted and the defect has been rectified. After about 2 days the defect resurfaced. I told the work shop about this defect. Inturn they asked me to speak to their PRO Mr. Ghansham, who inturn asked your vendors for the central locking system to speak to me. This gentleman offered to see the defect at a certain rate of service charges. Now i can't understand as to why i should be referred to your vendors. I have bought this vehicle from you ( Jeevan Motors ) and see no reason to pay separately for defect identification. I have paid the servicing charges, which includes defect identification. Of course if their is any labour or spares required for defect rectification, then i am obliged to pay for it. More over i sould be compensated for the disturbance and inconvenience caused to me because of the shoddy servicing. Incidently, this is the 3rd time i have got it serviced by Jeevan motors, and every time i had to go back again to complete the defect rectification. Kindly resolve this complaint urgently and please do consider my compensation.Failing which i will have to go to the consumer court for redressal of my grievances. Warm Regards Mr. Alok Verma E-4/ 174 Arera Colony Bhopal Ph. No. [protected]