From:
Ravi thummar
Complaint against:
Maruti suzuki
Amar cars pvt ltd
Surat (Gujarat)
I have a complaint about inconvenience at the showroom and very uncooperative behavior of staff. I went to buy a new wagon r car to the showroom. I wanted to take loan for that. I have given all my details for that and they borrowed all the required documents from me. They promised me about loan and said to pay booking amount. I booked my car by paying booking amount of inr 21000/- +1500/- it's been a month but still my loan process hadn't been done and they called me and said that your loan hasn't been passed. They are asking for a guarantor even if i had submitted all my documents what they asked. I fed up with all these things because everyday they asked for a new document and i managed them. But now even if i have done with my all the documents they are asking for more. Nothing is mentioned in the loan procedures which they are asking now. After all these, i asked for return of my booking amount urgently because i am not going to buy your car now. They said that we will not give a full booking amount and it will take around 20 days to return your money even if they promised me to give a full amount on time while u cancel your booking. And the thing is i am not cancelling my booking. They cancelled due to a failure try of my loan.
So my question is that why they booked my car if they were not sure about my loan will be sanctioned or not? And why they borrowed my money for a long time as a booking amount.
Second, why they made fake promises about my loan and all.
Third why they are not giving me full amount return on time as per promise?
Fourth why they led to the wrong directions and after a month they denied to sanctioned a loan for car?
Sir i belongs to a good family and i am not taking this loan to do fraud with maruti suzuki or a bank. They are behaving me like i am a criminal.
I don't want maruti suzuki car anymore. And i will never recommend to others also. Was this information helpful? | 
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