Maruti Suzuki India — airbags not inflating on head - on collision in my maruti ciaz zxi plus

Address:	New Delhi, Delhi, 110058
Website:	marutisuzuki.com

This is in reference to my maruti ciaz zxi plus 2015 model, registration no. Dl9c ae 5069 car handed over to you for repairs with the bodyshop department on 30th of march, after i met with an accident on the same day. Subsequently, a job order card was opened on the 31st of march, 2018 and the attending service advisor is mr. Gaurav singh.
The cause of the accident was a multiple car collision on the highway when a xuv was the first one to brake hard, resulting in a tata sumo colliding into it from the rear, followed by my car colliding into the tata sumo. The brakes were also applied hard by me, resulting in a rear collision by a maruti swift dzire into my car.
The damage to the car has been extensive, (With reference to the initial observation, job card details and confirmation by maruti service advisor). It has been observed that the front section of the car has suffered more than 70% damage from the initial look of it.
My primary concern of bringing this matter to the notice of concerned authorities of maruti udyog pvt ltd is that inspite of a full impact collision both from the front and rear, the srs airbags fitted on my car have not been deployed at all. This model/ make of my car has company fitted srs airbags in it.
This is a very critical and a serious matter of safety that has been promised in this car. It now raises questions of whether me/ my family is bound to feel safe while travelling in this car. I was highly disappointed on why the srs airbags did not deploy and have already highlighted the matter upfront to the workshop.
3 weeks after i raised the matter, i received an explanation from maruti who felt that the sensor did not detect the collision impact but they don't know why. Secondly, they told me they are investigating but cannot give me a timeline.
I'm reachable at the number '[protected]' for any further clarity/ questions or in case pictures of the accidental car are required.