Maruti Suzuki India — attention!! - maruti suzuki - poor behavior - warranty lapsed - need help!!

Address:

Panchkula, Haryana

Hi all,

I am writing this mail with so many regrets from ‘maruti suzuki’ unfortunately,
We purchased a maruti suzuki dzire car in end year 2015, rc issued in jan 2016 with rc no. – ch02aa6826.

We also purchased the extra paid extended warranty from the company/agency till running of 80, 000 kms to 100000 kms approx.
We paid 35000/- inr extra for extended warranty.

Now, we got the free services done from company/agency & after that we got the services done from manimajra motor market due to over price of parts & labour fee, etc in maruti company/agency unaware of that if we will get the service done out of agency then my extra paid extended warranty will be null & void.
Main thing is that nobody from maruti informed us about same.

Now it appears that there is some knocking problem occurred in my car due to injector problem or something like that which should cover in warranty
But maruti is denying to repair/replace the same.
Because of services done out of agency, we could have not done that if somebody told us not to get the service done out of agency while we were offered extended warranty.
This is monopoly although to get the warranty/claim from maruti.

Now this is very difficult to pay extra 25000 to 50000/- of money for the same thing which should comes under warranty.
I simply wants to understand :-
• why should person will buy paid (35000/-inr) extended warranty, if maruti don’t want to help their customers?
• why nobody told us about not to get the service done from outside of company else warranty will lapsed then & there?

I asked help from rohit arora (Service manager) autovogue &
Vidur gupta (North head service maruti), autovogue
Sorry to say but they don’t know how to deal with maruti customers, being rude & giving illogical statements that you have purchased a car & this is not our responsibility,
You should read terms before taking extended paid warranty & all.

Mr. Vidur given me a poor statement which disheartened me “ jo karna hai karlo hum ni kartey “, how rude, this disappointed me

I was surprised and shocked with their awnsers & i thought that was our biggest mistake we purchased maruti car/product.

Also, we could have approach local media or news channel or any other social means of communication to show this kind of disrespect to a customer of maruti suzuki
By making a video & share the same on facebook, whatsaap, press, newspaper, etc like others do

But, i am not that kind of person, i believe more in relationship.

Being a maruti customer,
Once again i request you to kindly consider my case & repair my car under warranty
Again i was unaware of the fact that to get/claim warranty services must be done from agency only.

Regards
Sanchit bansal
[protected].