Maruti Suzuki India — booking cars

Address:

786001

I had booked a celerio x vxi (O) amt for my wife at jay bee automobiles in dibrugarh on 6th october, 2018. I got a call from the dealer 16 days later informing me that a wrong car was sent by the company (With only driver airbag). The manager told me that he will arrange to get the car by 15th november. On 12th nov. The dealer informed me that the car had come and i could take delivery. As i was out of town, i told him that i would take delivery on 15th nov. Accordingly i called up the dealer on 15th morning to inform them to keep the car ready. But 15 minutes later the person called me again informing that there was some miscommunication and the car infact had not arrived till then. I wanted to speak to the manager, who could not give me a clear answer as to why this miscommunication had arisen. He told me that the car was on the road but could give me a tentative date of arrival. On 18th nov, i got another call from them informing that the car had arrived and i could take delivery anytime. I was again out of town and on 21st nov i had gone there to take delivery. The manager informed that the customer offer had come down to rs. 10, 000.00 only (It was rs. 20000.00 + lottery). However, when i had checked the car i found it was not the right model (Again celerio vxi amt model, instead of my booked celerio x vxi (O) amt). By now i was totally exasperated and cancelled my booking. I enquired in another dealer in sivasagar (A nearby town) through one of my friend. Although they didnot have the model with them, they contacted other dealers in assam and informed me that i could buy from tinsukia dealer, who had a car with same model with them. Moreover, the customer offer was rs. 25, 000.00 there.
I bought my first car from maruti jay bee auto in 200 (Maruti zen lx). The employees were so cooperative and helpful then. I can lodge a complain with consumer court here. But before that i want that some action should be initiated from your end. I wonder how such insensitive, arrogant people can find job in such reputed organization.
I have attached the delaer's quotation for your reference.
Dr. H. K. Dutta
Professor & head
Dept of pediatric surgery
Assam medical college
Dibrugarh, assam.
Ph: [protected]