I have purchased a VITARA Brezza VDI as on 11th July 2019 vide invoice no. KD19-R0000351 having Engine number D13A 5818433 and Key No 5857 from your dealer K.D. Motors situated at Bhuj Kutch. In August 2021, I had faced a big problem in my car while I was returning from my home. A very big noise was coming from the engine of the car. So I had sent the car to your authorised services centre at Bhuj - Kutch. After some time, I had received a call from them that there was an issue in the engine and need to repair and they had given me an approximate Rs. 1 lakhs estimate of expenses. I had asked that the same is in warranty period and it is the internal issue and must be repaired by you in warranty. After strong discussion, they had agreed for the same and repair my car having jobcard number JC21000882 dated 08/09/2021. They had delivered the car in January 2022.
After 9 to 10 months, while I was going to my native, again I found the same problem and all of sudden, a big voice was coming from the engine and the engine was knocking. I had visited your nearby service centre and informed them for the issue. They had given me job card having job card number JC22014932 dated 22/11/2022. Initially they said that I have to go to the said dealer from where I had repaired my car earlier. I said that as per my knowledge, maruti company is providing PAN india service and it is your responsibility to look into the matter. Then they had asked that I have to pay all the charges of repairing and servicing. I said that my car have just run approx 8000 k.m. after servicing and total 28163 from the date of purchase, it is a technical issue from their side then why I should pay charges.
As approx. 5 months have gone but I have not received my car till now. Was this information helpful? | 
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