Dear sir,
This is regarding my vehicle ciaz (Zxi), registration no : hp 71 4432 chassis no : 168255 & engine no: 7104394
I am a proud customer of your company. I had purchased maruti suzuki - ciaz zxi on 24 oct 2015 from ktl pvt ltd. (Invoice attached for reference)
1. Being a defense personnel i had purchased my car through csd and i was given the quotation by mr. Adnan khan, the sales representative of ktl pvt ltd, lucknow. (Quotation attached for reference) with extended warranty for third and fourth year. I had paid the amount for the warranty and was told that my warranty would be punched with in a month and the car was delivered to me.
2. Therefore extended warranty for my car has not been given to me and it is already been two years since he has been promising me that it will be done. After repetitive calls and follow-ups and request reply has always been it will be done or he will return my money. He is neither getting the warranty done nor returning my money. (Whatsapp conversation attached) which shows how he has been fooling me for the past two years.
3. This has been a very bad experience and fake commitment with me which was not expected from a reputed company like maruti suzuki, its a breach of customer trust.
Request you to kindly take necessary action to resolve the same. Your support is highly solicited.
Thanking you in anticipation.
B ranjith kumar
Sqn ldr
Indian airforce
Mob. +[protected] Was this information helpful? | 
Post your Comment